- Insight Global (New York, NY)
- …feedback). -Trainer enablement (# trainers certified/validated; session quality scores). Helpdesk reduction in "how‑to" tickets for common tasks. Compensation: ... $53/hr to $65/hr. Exact compensation may vary based on several factors, including location, skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical,… more
- Protective Industrial Products (Latham, NY)
- JOB SUMMARY The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design and ... implement support processes and policies that enhance service delivery and align with organizational goals. By leveraging KPIs and performance metrics, the supervisor identifies continuous improvement opportunities to optimize team efficiency and customer… more
- Cushman & Wakefield (New York, NY)
- …key performance indicators against service level agreements * Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow ... for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented 7. Financial Knowledge 8.… more
- Bright Horizons (Brooklyn, NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Bright Horizons (NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Bright Horizons (Brooklyn, NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- MTA (New York, NY)
- …needs. Assist with various user issues submitted as tickets to the system helpdesk . E ducation and Experience Bachelor of Science degree in an appropriate technical ... discipline or an equivalent subject. Masters preferred. Various disciplines may include, but are not limited to, Computer Science, Information Systems/Technology, Computer, Communications, Electrical, Electronics, Signals, or Systems Engineering/Technology.… more
- Astronics (East Aurora, NY)
- …+ User administration for Astronics applications. + Provides support to helpdesk , business system staff or less experienced systems administrators. + Analyze ... complex business needs presented by the users and recommends and/or implements technical solutions in line with existing solutions. + Promote code changes to live systems using a Source Code Management application. + Develop and maintain all backup procedures… more
- City of New York (New York, NY)
- …IT services by developing and maintaining comprehensive operating procedures across Helpdesk and Application units. This role is responsible for supporting the ... continuous availability, reliability, and responsiveness of IT services and infrastructure, while driving AI-powered innovations that improve customer experience and service quality. Responsibilities: - Leading the teams by directing the day-to-day tactical… more
- Hudson Headwaters Health Network (West Glens Falls, NY)
- …experience + Strong problem-solving skills + Experience using an enterprise Helpdesk ticketing system + Knowledge of computer operating systems, including Windows, ... IOS, and Android platforms + Knowledge of computer hardware systems, telecommunications support + Knowledge of cybersecurity industry standards + Strong inter-personal and communication skills + Ability to multitask and prioritize work based on critical impact… more