- SMX (Albany, NY)
- …Information Technology or a related field is desired. + 4 years of helpdesk experience in a GCC-H environment. + Excellent communication and interpersonal skills, ... with the ability to explain technical concepts to non-technical users. + Solid knowledge of Windows 11 and familiarity with macOS. + Familiarity with Microsoft 365 Suite and cloud providers (eg, AWS, Microsoft Azure). + Basic understanding of networks and… more
- Bright Horizons (Bronx, NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Bright Horizons (NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Resideo (Melville, NY)
- …and encryption protocols + Experience supporting customer environments in a helpdesk /support capacity + Ability to solve complex technical problems while under ... pressure and interfacing with clients + Custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4 + Excellent written/verbal communication skills. + Must have great organizational… more
- The Research Foundation for SUNY (Albany, NY)
- …on business applications. + Establish and maintain support processes and helpdesk services. Job Requirements: + Bachelor's in information technology, Computer ... Science, or a related field, and 5 years progressively more complex technical and managerial experience, or a combination of education and experience. + Open to consider candidates without a degree requirement but must have 10-15 years of experience in a… more
- Bright Horizons (NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Regeneron Pharmaceuticals (Troy, NY)
- …experience required including management of a diverse technical team, including Helpdesk , Desktop, Server and Network staff. Experiencing managing vendors and ... managed services. + Experience in developing and deploying SLA's, Metrics and other best practices as well as having successfully implemented ITIL practices into an organization. + Experience with Business Continuity and Disaster Recovery planning. + Strong… more
- Protective Industrial Products (Latham, NY)
- JOB SUMMARY The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design and ... implement support processes and policies that enhance service delivery and align with organizational goals. By leveraging KPIs and performance metrics, the supervisor identifies continuous improvement opportunities to optimize team efficiency and customer… more
- RGP (New York, NY)
- …IT team. Under the general supervision of the Support Services Manager, Helpdesk Support provides technical support to all company end-users by identifying, ... researching, and resolving technical problems. This position will by hybrid in our New York office. + Answer inquiries to the company IT Support Services via phone and company Support Portal. + Resolve and document end-user incidents utilizing remote access… more
- Owens & Minor (White Plains, NY)
- …of experience in IT support roles, specifically in desktop support or helpdesk environments + Experience with Windows 10/11 operating systems and Microsoft Office ... 365. + Familiarity with endpoint device management, including installations, upgrades, and troubleshooting. + Experience with incident management tools, such as ServiceNow, is preferred. + Strong customer service skills and the ability to communicate technical… more