- Cushman & Wakefield (New York, NY)
- …key performance indicators against service level agreements * Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow ... for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5. Multi-Tasking 6. Detail Oriented 7. Financial Knowledge 8.… more
- Bright Horizons (NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Mindex (Rochester, NY)
- …Assists in the deployment of custom reports and procedures. + Monitoring the Helpdesk ticketing system for Mindex product issues and trends, and collaborating with ... team members, training, and leads to develop documentation (eg FAQ) + Identifies product application, server, and database related trends in support issues and suggests product enhancements that will facilitate improved service. + Contributes to the management… more
- Greece Central School District (North Greece, NY)
- …in a way that is friendly and easy to understand; Participated in the helpdesk schedule rotation; Arriving in a timely manner when an issue requires onsite support ... and providing that support in a friendly and non-intrusive way (willing to schedule time if necessary); Thoroughly investigating and troubleshooting problems reported and deriving a diagnosis with speed and accuracy; Providing timely feedback on solutions… more
- Rockefeller University (New York, NY)
- …collaborative, team-oriented approach. **Preferred Qualifications:** Prior purchasing or helpdesk experience. Basic understanding of purchasing terms, supplier ... management, and ordering procedures. The Rockefeller University is an equal opportunity employer - veterans/individuals with disabilities. Qualified applicants will receive consideration for employment without regard to characteristics protected by applicable… more
- Bright Horizons (Roosevelt, NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Bright Horizons (NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Protective Industrial Products (Latham, NY)
- JOB SUMMARY The IT Support Desk Supervisor leads and manages the helpdesk team to ensure timely and effective resolution of technical issues. They design and ... implement support processes and policies that enhance service delivery and align with organizational goals. By leveraging KPIs and performance metrics, the supervisor identifies continuous improvement opportunities to optimize team efficiency and customer… more
- Whitney Young Health Center (Albany, NY)
- …ensuring swift resolution and minimal downtime. + Provide support to Helpdesk activities as needed, including troubleshooting network issues, application, and ... endpoint issues. + Perform additional responsibilities as assigned by the Director of IT Network Operations and Security. + Must be willing to work nights and weekends as needed to support operational requirements. + Collaborate with IT and healthcare teams to… more
- Bright Horizons (NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more