- ADP (NY)
- …THIS ROLE: Requirements_** + 0-2 years of experience in a technical/ helpdesk /system support client-facing type role + Basic problem-solving and analytical abilities ... + Quick learner with sound judgment and adaptability + Flexible and able to work evenings/weekends as needed, as well as join an on-call rotation for off-hours support coverage + Ability to travel up to 10%, with potential for international travel +… more
- City of New York (New York, NY)
- …Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer systems and peripherals. Support and ... set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium. Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123… more
- City of New York (New York, NY)
- Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency ... that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to… more
- City of New York (New York, NY)
- …Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer systems and peripherals. Support and ... set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium. Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123… more
- CUNY (Brooklyn, NY)
- …functions. Oversees enterprise systems, cybersecurity, classroom and academic computing, helpdesk support, infrastructure, data analytics, and IT governance. Aligns ... centralized and decentralized IT resources for service excellence. **Campus & Community Safety Services** - Oversees public safety operations, emergency preparedness, and security services to protect the college community and assets. **QUALIFICATIONS** This… more
- Moss Adams LLP (New York, NY)
- …first-class customer service via multiple communication methods \(email, phone, chat, helpdesk ticket system, etc.\) + Critical thinker and creative problem-solver; ... outstanding time, organization, and project management skills + Able to take direction, learn quickly, and work independently to meet project objectives + Able to work effectively both as part of a team and independently + Able to handle multiple priorities,… more
- Bright Horizons (Brooklyn, NY)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Colliers Engineering & Design (Rochester, NY)
- …accordance with SLA guidelines. + Serve as the first point of contact for helpdesk inquiries. + Record, track, and document the help desk request problem solving ... process including actions taken through to the final resolution. + Image computers when necessary. + Install and configure hardware and software. + Repair and replace equipment as needed (computers, servers, switches, network devices, UPS). + Provide onsite… more
- Cognizant (Albany, NY)
- …playbooks for CCaaS support team . Build How-To's and knowledge documents for helpdesk and internal teams . Document alert resolution steps . Analyze ServiceNow ... incidents, RCAs and past events to extract knowledge objects for documentation . Work closely with operations support team members to execute mock troubleshooting sessions . Enhance and organize existing documents, knowledge articles, playbooks etc. to agreed… more
- MTA (New York, NY)
- …update, and create new content for the internal knowledge base or helpdesk portal to improve accessibility and accuracy of support resources. REQUIRED ... QUALIFICATIONS: + Proficiency in Microsoft Office Suite is a must. + The candidate should possess organizational, analytical and communication skills. + The candidate should be able to work well under pressure and prioritize tasks effectively. + The candidate… more