- LiDestri (Fairport, NY)
- …strong relationships with organizations we provide support services + Manage the Helpdesk Administrators Team to ensure requests are assigned and completed timely ... and efficiently, meeting SLA standards to drive superior customer service + Oversee cybersecurity to ensure compliance; systems adhere to cybersecurity best practices and policies (ex. NIST, ISO 27001, etc.) + Execute and validate Corporate Backup Strategy… more
- STELLAR SERVICES (New York, NY)
- …environment + Ability to prioritize urgent requests and multitask + Helpdesk experience preferred + Experience working in a document management platform ... strongly preferred - proficient in Asite is a plus + Proficient in SQL a plus more
- Ryder System (Albany, NY)
- …+ Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional ... Responsibilities** + Develop, define and monitor network/security policies for the use of network resources + Manage user remote access, VPN configurations + Participate in on-call rotation and respond to network emergencies or incidents promptly. + Perform… more
- City of New York (New York, NY)
- …desk tools (ie Service Now, Remedy Service Desk, ZenDesk etc.) for managing helpdesk tickets. - Minimum 2 + Years of experience in across platform applications ... support( Windows Linux,IOS) - Experience in VM,Azure cloud hosting and support, - Working knowledge of MS IIS,AKS,APIs, Desktop and web based applications. - Experience with prioritizing multi-tasking and efficiently managing resources. - Must be able work… more
- City of New York (New York, NY)
- …and who can handle the responsibilities listed below. Responsibilities include: - Monitors Helpdesk portal and handles work orders in a timely fashion - Helps ... technical support staff to deliver IT products and support their usage across the TLC - Assists to configure, install and support all computers and their peripherals - Monitors inventory level of supplies Work Location: Long Island City, NY To Apply: Please go… more
- Alfred University (Alfred, NY)
- …Frequently (throughout the workday) monitor the daily Administrative Programming Helpdesk (YouTrack) database, clarifying and fully-defining service requests from ... campus offices and assigning vetted, short-term, daily/weekly tasks to the programming team. Other Duties & Responsibilities: + Supports and assists in creating intersections for faculty, staff and students that will assist in transforming people's lives. +… more
- Rallye Motor Company (Roslyn, NY)
- …procedures related to software and hardware deployments, account administration, and helpdesk tasks. + Draft knowledgebase articles, FAQs, and user guides to ... assist with common issues and improve user training. + Collaborate with cross-functional teams to identify and implement process improvements, ensuring timely resolution of complex issues. + Provide continuous knowledge transfer to peers to optimize first-call… more
- College of Mount Saint Vincent (Bronx, NY)
- …2+ years in service desk or IT leadership. + Experience managing helpdesk operations and projects across multiple sites. + Knowledge of telecommunications, Wi-Fi, ... and standard office technologies. + Proficient in Microsoft 365, Intune, Azure AD, Teams, and AI tools. + Familiar with Canvas, Zoom, cybersecurity tools, and remote desktop solutions. + Strong understanding of networks and endpoint security. + Skilled in… more
- Grameen America, Inc (New York, NY)
- …and Innovation team with computer operations, equipment repair/installation, helpdesk support, user support (hardware/software), data management, and process ... innovation. This role will actively collaborate with the technology team to assess systems, equipment, and processes to ensure that they are fit for purpose. With the assistance of GAI's 3rd party vendors, you will help ensure the smooth functioning and… more
- The Research Foundation for SUNY (Albany, NY)
- …with empathy and professionalism. + Act as an escalation point for helpdesk agents, assisting with troubleshooting and mentoring. + Diagnose and resolve hardware, ... software, and network connectivity problems, including Windows, macOS, Microsoft 365, MFA, SSO, SaaS, and enterprise applications for onsite and remote workers. + Maintain, update, and enforce documentation standards, including issue tracking, system… more