- TIAA (Dallas, TX)
- …support to wealth management advisory teams via the Advice and Planning Helpdesk Services through email and phone support lines. **Key Responsibilities and Duties** ... + Prepares financial plans for Wealth Management clients while maintaining quality, content, and cycle time service level agreements. + Assists teams within wealth management advisory services to identify the most critical client needs and builds, reviews, and… more
- Lone Star Legal Aid (Houston, TX)
- …Duties include: diagnose and resolve basic hardware and software issues; provide helpdesk support via ticket system; assist in setting up and troubleshooting basic ... LAN and Wi-Fi networks; apply patches and updates as needed; document technical issues and solutions, and liaise with higher-level technicians for advanced troubleshooting; perform routine system checks, manage IT inventory, and monitor software and hardware… more
- American Airlines (Dallas, TX)
- …risks **IT Operations & Service Management** + Oversee Application Support, IT Helpdesk , and Service Desk operations to ensure high availability, performance, and ... end-user satisfaction + Implement and optimize ITIL best practices for incident, problem, change, and asset management + Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support + Lead… more
- Kodiak Gas Services (The Woodlands, TX)
- …* Analyze and resolve technical issues and application problems reported via the helpdesk system or assigned by team leadership. * Identify opportunities for code ... optimization and recommend improvements to the Lead Software Developer. * Stay current with emerging technologies and development trends to continuously enhance technical skills and team capabilities. Education & Certifications * Bachelor's degree in Computer… more
- Pearl Interactive Network (El Paso, TX)
- …include contact center services, behavioral and mental health, and helpdesk /digital transformation. **Pearl offers a Competitive Compensation and Benefits package ... to include:** + Medical, Dental, Vision, and Life Insurance + Paid time off, Paid holidays + 401K eligibility + Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and… more
- SAS Shoemakers (San Antonio, TX)
- …be responsible for maintaining all IT-related equipment. The primary duties include taking helpdesk phone calls and tickets from end users and updating software and ... hardware for all IT equipment. Additional duties include replacing, testing, and building PC hardware for SAS end users. You will need the ability to work collaboratively and independently with excellent technical knowledge of all operating systems. You will… more
- SHI (Austin, TX)
- …Security - Firewall, Antivirus, Spam filtering. + Internet technologies. + Helpdesk ticketing system. + Data backup and restore technologies **Additional ... Requirements** One or more certifications in any of the following areas: + AWS Certification + Microsoft Certification + Google Certification + Desktop as a Service - DaaS The base salary for this position is $75,000 - $85,000. The compensation for this… more
- Insight Global (Farmers Branch, TX)
- …equivalent. 3 to 5 years of successful work with Service Desk or HelpDesk Support Customer First Mindset and Collaborative Experience supporting Apple iOS and iPad ... hardware, Window 10/11 and hardware Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One) Proven analytical and problem-solving abilities Experience with Help Desk ticketing systems Strong… more
- Canon USA & Affiliates (Austin, TX)
- …tier of support for the system when issues are escalated from the CMSU helpdesk or from LMS managers and instructors. The LMS Administrator is the primary technical ... liaison between CMSU and the LMS vendor. Finally, this individual provides training, compiles/generates reports, and makes modifications to the system as business needs dictate. **RESPONSIBILITIES** This is a 100% remote role based in the USA. **Pay… more
- Kimley-Horn (Dallas, TX)
- …to enforce standards. + Create documented guidance and real-time support for KH helpdesk regarding Bentley support topics + Technical Leadership + Pilot new Bentley ... releases, Civil add ins, and custom tools; assess ROI and hand off deploy ready packages to production teams + Recommend emerging tools and strategies to improve work efficiency + Coordinate with IT developers to solve project related problems + Monitor… more