- Cognizant (Austin, TX)
- …playbooks for CCaaS support team . Build How-To's and knowledge documents for helpdesk and internal teams . Document alert resolution steps . Analyze ServiceNow ... incidents, RCAs and past events to extract knowledge objects for documentation . Work closely with operations support team members to execute mock troubleshooting sessions . Enhance and organize existing documents, knowledge articles, playbooks etc. to agreed… more
- Mobile Communications America (Arlington, TX)
- …resolve hardware, software, and network issues. Provide support to end-users and helpdesk teams in resolving technical problems. + Conduct testing and quality ... assurance activities to ensure the reliability and functionality of IT systems. Identify and address defects and issues. + Create and maintain documentation, including technical specifications, system configurations, and user manuals. + Monitor and enforce IT… more
- SpaceX (TX)
- …diploma or equivalency certificate. + 2+ years of experience in IT support, helpdesk , or a technical role, ideally with exposure to residential, educational, or ... commercial environments. + Experience with Windows, MacOS, iOS, and ChromeOS in an enterprise environment. PREFERRED SKILLS AND EXPERIENCE: + Certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or equivalent. + Knowledge of… more
- Honeywell (Houston, TX)
- …and external customers. You will provide professional coverage of Technical Support Helpdesk . You will support focus on accuracy, timely feedback, and customer ... satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs.… more
- Jacobs (Austin, TX)
- …technology solutioning, helping users solve issues with their software through our helpdesk system, working with large global user groups, applying highly focused ... skills to strategic initiatives with coworkers and vendors, and providing great customer service to our practice. In this impactful role, you will: * Perform server and task workstation software updates, Autodesk and automation process, service packs,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …of degree. + Experience in customer service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized to work in the US (if not ... a citizen) and a resident of the US for at least 3 years within the last 5 years. Candidates that do not meet the required qualifications will not be considered. **Preferred qualifications:** + Proficient in the use of MS Office including Word, Excel,… more
- Bright Horizons (Abbott, TX)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Bright Horizons (Abbott, TX)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- Mass Markets (Killeen, TX)
- …older + High school Diploma/GED + 1-2 years of technical support or IT helpdesk experience in a contact center. + Strong knowledge of operating systems, browsers, ... and common software. + Excellent communication and customer service skills. + Fluent in English and Spanish + Ability to explain technical concepts in simple terms. + Diploma or degree in IT, Computer Science would be a plus COMPENSATION DETAILS WANT AN… more