- Cognizant (Richmond, VA)
- …playbooks for CCaaS support team . Build How-To's and knowledge documents for helpdesk and internal teams . Document alert resolution steps . Analyze ServiceNow ... incidents, RCAs and past events to extract knowledge objects for documentation . Work closely with operations support team members to execute mock troubleshooting sessions . Enhance and organize existing documents, knowledge articles, playbooks etc. to agreed… more
- Owens & Minor (Richmond, VA)
- …years of experience in IT support roles, specifically in desktop support or helpdesk environments + Experience with MacOS, preferably how they interact with an ... enterprise environment such as Active Directory and Intune + Recent demonstrated experience with management of MacOS-based devices using platforms such as Intune, Jamf and/or Addigy + Experience with Windows 10/11 operating systems and Microsoft Office 365. +… more
- General Dynamics Information Technology (Falls Church, VA)
- …SharePoint data migrations + Customer service experience, ideally in an IT helpdesk or similar + Experience working in regulated environments and/or with Federal ... customers **Desired Qualifications:** + Microsoft Certifications (eg, Microsoft Certified: Enterprise Administrator Expert, Security Administrator Associate). + Strong analytical, problem-solving, and communication skills \#GDITFedHealthJobs The likely salary… more
- TEKsystems (Richmond, VA)
- …team recruiting candidate for a variety of roles from "hands-on" to helpdesk .** **Who are we?** We're TEKsystems. We're partners in transformation. We solve ... complex technology, business, and talent challenges-at global scale. We accelerate business transformation through measurable impact that matters. And we've been doing this for over 35 years. **Benefits of Joining Our Team:** + Growth potential within the… more
- Bright Horizons (Charlottesville, VA)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- General Dynamics - GDIT (Falls Church, VA)
- …the facility, hardware and software. Provide DSRC-specific requirements such as Helpdesk , Data Analysis and Assessment Center (DAAC), Above Secret Computing, service ... agency customer requirements, ongoing outreach, technology advancement for the DSRCs, such as software applications or systems support and development, data analysis, technology evaluation and program management support, such as financial data and reports and… more
- Amentum (Chantilly, VA)
- …and procurement support to multiple government customers. + Participate in the helpdesk support for multiple nationwide customer networks with issues related to ... connectivity, client/server, VoIP, and VTC. + Serve as alternate COMSEC custodian for multiple user and organizational accounts. **Requirements:** Candidate should have experience in several of the following areas: + Configuring LAN communications (TCP/IP,… more
- BAE Systems (Herndon, VA)
- …technologies to include file, print, DNS, DFS and DHCP + Support helpdesk and users with general issues including public key infrastructure, application assistance, ... network troubleshooting and other items as needed + Build (image) and deploy new workstations, and configure/ deploy new printers and digital senders + Build software packages, support and troubleshoot PDQDeploy for inventory and application delivery solutions… more
- Node.Digital (Arlington, VA)
- …technical challenges and user issues - Monitor and respond to users on IT helpdesk channels and phone lines - Assist in the management of user accounts and ... resetting credentials - Performing implementation of granular access control, and monitoring systems for acceptable performance and user accessibility, establishing back-ups, and monitoring systems security - Troubleshoot and resolve complex storage problems… more
- ARSIEM (Arlington, VA)
- …technical challenges and user issues. + Monitor and respond to users on IT helpdesk channels and phone lines. + Assist in the management of user accounts and ... resetting credentials. + Performing implementation of granular access control, and monitoring systems for acceptable performance and user accessibility, establishing back-ups, and monitoring systems security. + Troubleshoot and resolve complex storage problems… more