- ARSIEM (Arlington, VA)
- …technical challenges and user issues + Monitor and respond to users on IT helpdesk channels and phone lines + Assist in the management of user accounts and ... resetting credentials + Performing implementation of granular access control, monitoring systems for acceptable performance and user accessibility, establishing back-ups, and monitoring system security + Troubleshoot and resolve complex storage problems across… more
- TekSynap (Arlington, VA)
- …+ Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Ability to provide technical directions and ... supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. + Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM… more
- TekSynap (Arlington, VA)
- …+ Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC-310-175-9. + Can provide technical directions and supervision, in ... coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. + Knowledge of industry accepted standards and best practices related to Information Management Operations and with IT Service Management… more
- Ryder System (Richmond, VA)
- …+ Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional ... Responsibilities** + Develop, define and monitor network/security policies for the use of network resources + Manage user remote access, VPN configurations + Participate in on-call rotation and respond to network emergencies or incidents promptly. + Perform… more
- Honeywell (Richmond, VA)
- …and external customers. You will provide professional coverage of Technical Support Helpdesk . You will support focus on accuracy, timely feedback, and customer ... satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs.… more
- Bohler Engineering (Herndon, VA)
- …systems, internal and external checks and controls, and outputs. + Assist VP helpdesk as needed with associated tickets + Troubleshoot and research any system issues ... that may arise and develop/propose solutions while working closely with VP Implementation team + Partner with OTD team to develop and maintain content solutions for immediate needs as well as onboarding + Train end users or technical support staff to use… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …of degree. + Experience in customer service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized to work in the US (if not ... a citizen) and a resident of the US for at least 3 years within the last 5 years. Candidates that do not meet the required qualifications will not be considered. **Preferred qualifications:** + Proficient in the use of MS Office including Word, Excel,… more
- Bright Horizons (Vienna, VA)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- GovCIO (Newport News, VA)
- …Skills and Experience + One year of AV experience. + One year of helpdesk experience **Company Overview** GovCIO is a team of transformers--people who are passionate ... about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great… more
- KBR (Chantilly, VA)
- …to staff and subcontractors as required. + Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance. + Accounts may include login, ... email, and access to KBR corporate systems. + Maintain local user accounts. + Maintain and troubleshoot operational network infrastructure, including routers, switches, and wireless devices. + Perform computer imaging and deployment. + Assist users with… more