- Capital One (Richmond, VA)
- …customer support efforts. + Experience in managing a product with a significant helpdesk footprint. + Familiarity with tools such as JIRA and ServiceNow used as ... customer support case trackers. + Experience with CI/CD products like Jenkins, Harness. + Prior experience as a customer success manager. _At this time, Capital One will not sponsor a new applicant for employment authorization for this position_ The minimum… more
- CACI International (Hampton, VA)
- …DCGS experience * ITIL v4 certification Desired Qualifications: * Enterprise Level Helpdesk and Customer Service Experience * A familiarity with IT Service ... Management (ITSM) and/or DESMF * Experience with simultaneously managing multiple projects and teams * Experience with Remedy, Solutions Business Manager, or ServiceNow * Prior experience as an ITSM Service Level Manager * Ability to engage stakeholders… more
- CACI International (Alexandria, VA)
- …and government agencies. + Provide technical assistance on ISPs for the JASM Helpdesk supporting DoD CIO and DISA. + Create JASM software documentation on user ... test findings, analysis, and operating procedures for the JASM guidebooks. + Provide strategic support to the Interoperability Steering Group (ISG) by coordinating meetings and teleconferences, facilitating issue resolution, and contributing to informed… more
- Bright Horizons (Charlottesville, VA)
- …aspect of the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable ... accommodation will be made on a case-by-case basis. more
- TekSynap (Dahlgren, VA)
- …update standard operating procedures (SOPs) and knowledge base articles toimprove helpdesk efficiency. + Interface directly with NSWCDD IT leadership and functional ... leads toprovideoperational updates and recommendations. + Ensure all support activitiescomply withDoD 8570.01-M, Navy Cybersecurity Workforce (CSWF), and ITIL process frameworks. + Assistin onboarding new personnel, system access provisioning, and end-user… more
- UIC Government Services and the Bowhead Family of Companies (Alexandria, VA)
- …Business Analyst - Journeyman + Financial Business Analyst - Senior + Helpdesk Specialist + Information System Security Officer - Journeyman + Information System ... Security Officer - Senior + Information System Security Officer - Master + Information System Security Officer - SME + System Administrator - Journeyman + System Administrator - Senior + System Administrator - Master + System Administrator - SME + Cloud… more
- Owens & Minor (Richmond, VA)
- …years of experience in IT support roles, specifically in desktop support or helpdesk environments + Experience with MacOS, preferably how they interact with an ... enterprise environment such as Active Directory and Intune + Recent demonstrated experience with management of MacOS-based devices using platforms such as Intune, Jamf and/or Addigy + Experience with Windows 10/11 operating systems and Microsoft Office 365. +… more
- TEKsystems (Richmond, VA)
- …team recruiting candidate for a variety of roles from "hands-on" to helpdesk .** **Who are we?** We're TEKsystems. We're partners in transformation. We solve ... complex technology, business, and talent challenges-at global scale. We accelerate business transformation through measurable impact that matters. And we've been doing this for over 35 years. **Benefits of Joining Our Team:** + Growth potential within the… more
- Public Consulting Group (Richmond, VA)
- …in support of independent initiatives + Provides Tier 3 support via Zendesk helpdesk . **Required Skills** + Expertise or ability to independently learn a variety of ... the EDPlan concepts, practices, and procedures. + Relies on extensive experience and judgment to plan and accomplish goals. + Creative problem-solving ability and results-orientation. + Commitment to exceptional client service and ability to lead confidently.… more
- TekSynap (Arlington, VA)
- …+ Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Ability to provide technical directions and ... supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. + Knowledge of industry accepted standards and best practices related to Information Management Operations and with ITSM… more