- Systems Engineering Solutions Corporation (Chantilly, VA)
- …code sets with configuration management information * Guidelines and templates * Helpdesk support * Knowledge sharing through communities of practice (COP) * ... Licensing, warranty, and renewal information * Network/Security monitoring (NOC/SOC) * Operational control procedures (OCP) * Standard operating procedures (SOP) * Specifications of software/hardware * Software documentation * System and user documentation *… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …within 24 hours. -Develops and delivers FAQ Solution Documents, DAI PMO Helpdesk SOP, and Customer Help Desk SOP. -Provides functional, technical, architectural, and ... compliance support for each DAI capability area including Oracle Applications modules and reporting. -Supports user-based training events, create training material, user guides, FAQs, and Knowledge Based articles. -Conducts training events through various… more
- Omnicell (Fairfax, VA)
- …of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with the pharmacy operations ... manager and customer to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality,… more