- TEKsystems (Coppell, TX)
- …REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, ... to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help… more
- Insight Global (Fort Worth, TX)
- …. Skills and Requirements 2 recent years working as a Business Analyst 2 past years working within Helpdesk / IT Support Extensive ... Job Description As a business analyst you will support and act as an...solutions. The ideal candidate will need level 2 IT Helpdesk experience and some knowledge of transportation management. You… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification ... of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine...service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized… more
- Fox Rothschild LLP (Dallas, TX)
- …As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a ... as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users. + Documents...years of related experience in a technical phone support center/ helpdesk environment; law firm experience preferred. + Application support… more
- KBR (Houston, TX)
- Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at ... medical services. Job Summary As an IT Customer Support Analyst , you will plan, install, troubleshoot, and perform...as required. + Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance. +… more
- SHI (Austin, TX)
- …need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support to end-users, efficiently ... Security - Firewall, Antivirus, Spam filtering. + Internet technologies. + Helpdesk ticketing system. + Data backup and restore technologies **Additional… more
- Lone Star Legal Aid (Houston, TX)
- Lone Star Legal Aid (LSLA) seeks one Technical Support Analyst - Information Technology Department (job# HOU 006-2024) for its Houston Branch Office. LSLA is a 501 ... Duties include: diagnose and resolve basic hardware and software issues; provide helpdesk support via ticket system; assist in setting up and troubleshooting basic… more
- CVS Health (Austin, TX)
- …risks. + Additional responsibilities include: + Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating ... understanding of applications and processes. + Apply specialized application knowledge to ticket triage and resolution processes to ensure no member access to care issues. + Apply specialized application knowledge to testing processes to ensure no member… more
- Ryder System (Austin, TX)
- …+ Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional ... Responsibilities** + Develop, define and monitor network/security policies for the use of network resources + Manage user remote access, VPN configurations + Participate in on-call rotation and respond to network emergencies or incidents promptly. + Perform… more
- Public Consulting Group (Austin, TX)
- …administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple projects and clients simultaneously ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product feedback and… more