• Service Operations Lead Analyst

    Children's Mercy Kansas City (Kansas City, MO)
    …KPIs, upcoming changes and projects. Leads quality assurance efforts at the tier 1 level , reviews abnormalities? and identifies needed QA program enhancements: * ... troubleshoot and repair items, prior to escalation to next tier of support. Lead Analyst works with Tiers 2-4 level of support to transition information… more
    Children's Mercy Kansas City (05/03/25)
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