- TEKsystems (San Francisco, CA)
- …Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements (SLAs). Work collaboratively with the IT team to tackle complex ... problems and escalate issues to Tier 3 support when necessary. * Prepare and deliver IT equipment for new employees, ensuring they are well-equipped from day one. Establish user accounts and email access, and provide immediate assistance to resolve any… more
- Revelyst (San Diego, CA)
- …documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base. + Work with customers and manufactures to organize ... with end users to process and upsell new items. **You Have:** + College level education in field related to Computers, Networking, or Golf or Similar Work Experience… more
- Six Flags (Buena Park, CA)
- …to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents. Responsibilities: + ... the ticket life-cycle. + Troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues. Escalates complex and/or high… more
- Motion Recruitment Partners (Tustin, CA)
- …A/V devices, and conference room systems + Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira) + Support Experience with Office365, all major ... within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C- Level Execs **What You Will Be Doing** **Daily Responsibilities:** + Use… more
- WuXi AppTec (San Diego, CA)
- …support to end users on a daily basis when required. Responsible for first level day to day onsite support of users and systems (regulated and non-regulated). Ensure ... and create KB articles as needed. + Responds to, escalates/reassigns, and closes helpdesk tickets. + Works on routine assignments per written procedures, where the… more
- City of Long Beach (Long Beach, CA)
- …in the MIS section will perform the following duties: + Windows Desktop and Helpdesk support; + Respond to user requests for service, troubleshoot problems and help ... Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to… more
- Ryder System (Sacramento, CA)
- …+ Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional ... receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: **Pay Type** :… more
- Hyundai Autoever America (San Diego, CA)
- …symptoms. + Coordinates efforts with other IT teams to ensure all helpdesk /service requests are effectively resolved. # Performs other related duties as assigned. ... planning, implementation, and coordination to troubleshoot problems to ensure a high level of + Microsoft, Oracle, and/or CompTIA Certifications desired Hourly Pay… more
- Hyundai Autoever America (Costa Mesa, CA)
- …resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required. + Devise and implement test strategies that adequately ... + Experience in the car audio or industry is a plus + Experience with Helpdesk ticketing systems such as FreshDesk or Zendesk Salary Range - $83,940 - $120,032… more