- ManTech (Annapolis Junction, MD)
- …business continuity during unforeseen events. + Assist with desktop and helpdesk efforts, promptly resolving issues related to desktop applications, workstations, ... practical knowledge and skills in the field. + DoD 8570.01-m IAT Level II certification, ensuring compliance with required security standards for IT personnel.… more
- TekSynap (Andrews Air Force Base, MD)
- …IAT II certification (ex. Security+) + BA/BS or combination work experience in helpdesk /service desk environment + 2-4 years relevant IT experience + Experience with ... functions. + Location: Joint Base Andrews, MD + Type of environment: Office + Noise level : Medium - High + Work schedule: Schedule is Mon - Fri, 0700-1530 or… more
- Koniag Government Services (Baltimore, MD)
- …determine and document scope, impact, and priority; resolve, or escalate to incident ( level 2). + Follow-up with customers, vendors, or SSA components, as required, ... this function shall have a minimum of one year Call Center/ Helpdesk experience. + Experience with Windows Operating System workstation/server, Microsoft Systems… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- …service tickets. This position will follow all procedures outlines in the Helpdesk roles and responsibilities. Responsibilities: + Handle all aspects of customer ... service and help desk telephone lines with professional telephone etiquette. + Perform Level 1 troubleshooting on all IT, camera, phone, and security issues. This… more
- General Dynamics Information Technology (Rockville, MD)
- **Req ID:** RQ203735 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** ... SharePoint data migrations + Customer service experience, ideally in an IT helpdesk or similar + Experience working in regulated environments and/or with Federal… more
- General Dynamics Information Technology (Aberdeen Proving Ground, MD)
- **Req ID:** RQ203626 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** ... the facility, hardware and software. Provide DSRC-specific requirements such as Helpdesk , Data Analysis and Assessment Center (DAAC), Above Secret Computing, service… more
- Ryder System (Annapolis, MD)
- …+ Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional ... receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: **Pay Type** :… more
- Chimera Enterprises International (Edgewood, MD)
- …Must have 10 years of Federal Government reimbursable accounting experience. Clearance Level + Secret clearance required. Job Duties Contracting Support Services + ... GFEBS screenshots and supporting documentation to answer audit samples. + Provide GFEBS Helpdesk services to DEVCOM CBC to address and resolve system issues between… more
- Axxum Technologies (Rockville, MD)
- …Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, and other end-user ... into the cloud environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. +… more