- General Dynamics Information Technology (Annapolis, MD)
- **Req ID:** RQ205243 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None ... sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Maintains current knowledge of relevant… more
- Koniag Government Services (Baltimore, MD)
- …determine and document scope, impact, and priority; resolve, or escalate to incident ( level 2). + Follow-up with customers, vendors, or SSA components, as required, ... this function shall have a minimum of one year Call Center/ Helpdesk experience. + Experience with Windows Operating System workstation/server, Microsoft Systems… more
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