- Coast Guard Community Services Command (Chesapeake, VA)
- …will help power retail operations serving the US Coast Guard community. This mid- level role bridges frontline support and enterprise- level systems work, perfect ... networking, and deployment responsibilities. If you're ready to grow beyond the Helpdesk and contribute to nationwide IT initiatives, we want to hear from… more
- Amentum (Falls Church, VA)
- …populating review databases, and preparing and delivering productions. The team also provides helpdesk services to over 500 end users, triages any issues with major ... and that they are consistently followed. + Ensures service level agreements (SLAs) are understood and maintained and works...for effective function of the facilities. + Manages a helpdesk that provides end-user support to users of Amentum's… more
- SAIC (VA)
- …the Navy's tactical networks, and supporting this entity would require a high level of expertise in both network engineering and the specific technologies used by ... for the TACNET ISEA Network Engineer in assisting with enterprise- level network support of Naval Information Warfare Systems Command...SCIP-IWF. **DESIRED SKILLS:** + 1+ years of prior IT Helpdesk related work experience in a Windows call center… more
- Red River (Chantilly, VA)
- …This facet of the role demands dedication, persistence, resourceful utilization, and a level of customer service akin to that of a superhero in a blockbuster ... Mon.** You will be tasked to: + Provide first level of technical support in call center, while providing...in dynamic and high-volume work environments + Experience in Helpdesk operations + Experience in Network Operation Center Desired… more
- SAIC (Norfolk, VA)
- …with basic networking concepts and protocols. + Must have a current DoD IAT Level II certification such as CompTIA Security+ certification. + Must be able to obtain ... date. **DESIRED SKILLS:** + 1+ years of prior IT Helpdesk related work experience in a Windows call center...other Ticketing systems. + 1+ years of prior IT Helpdesk related work experience in a Windows call center… more
- Veralto (Sterling, VA)
- …be onsite. **In this role, a typical day will look like:** + IT Helpdesk , allocate and solve problems with assigned systems + Manage improvement projects related to ... high standards in terms of written materials/documentation, including system level documentation, change management notifications, infrastructure/ incident reports and… more
- Public Consulting Group (Richmond, VA)
- …administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple projects and clients simultaneously ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG… more
- Amentum (Chantilly, VA)
- …and procurement support to multiple government customers. + Participate in the helpdesk support for multiple nationwide customer networks with issues related to ... such as Solarwinds, Splunk, or equivalent + Demonstrated experience with Enterprise- level network devices + Demonstrated experience briefing and collaborating with… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and complete outreach as necessary. The Support Analyst must maintain a high level of accuracy, attention to detail, and professionalism in all communications with ... of degree. + Experience in customer service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized to work in the US (if not… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …applications Asset Management etc. Serves as a liaison between the Helpdesk system administrators database administrators and functional Client Computing users. ... Certified Practitioner (SSCP) or one of the following higher level certification: Security , GIAC Security Essentials Certification (GSEC),...year of related academic study above the high school level may be substituted for 9 months of experience… more
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