- CACI International (Chantilly, VA)
- …year of experience in helpdesk support and or networking + Current IAT Level II - Security + Customer service and/or support experience working in a Help Desk, ... duties include:** + Supporting a 24x7 world-class service center + Provides first level support for inbound incidents and Service Requests + Provide frontline phone… more
- CGI Technologies and Solutions, Inc. (Quantico, VA)
- …J0225-1377 **Employment Type:** Full Time **Position Description:** The DAI Helpdesk Support Specialist (Journeyman will be responsible for providing comprehensive ... the Defense Agencies Initiative (DAI). This role includes managing a helpdesk to support 6,000-6,500 users, ensuring seamless communication with DAI stakeholders,… more
- Cushman & Wakefield (Richmond, VA)
- …review * Assist with measuring and reporting key performance indicators against service level agreements * Provide facilities helpdesk services on behalf of the ... client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5.… more
- Cushman & Wakefield (Tysons Corner, VA)
- …client + Assist with measuring and reporting key performance indicators against service level agreements + Provide facilities helpdesk services on behalf of the ... client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product **KEY COMPETENCIES** 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5.… more
- Amentum (Falls Church, VA)
- …populating review databases, and preparing and delivering productions. The team also provides helpdesk services to over 500 end users, triages any issues with major ... and that they are consistently followed. + Ensures service level agreements (SLAs) are understood and maintained and works...for effective function of the facilities. + Manages a helpdesk that provides end-user support to users of Amentum's… more
- NANA Regional Corporation (Herndon, VA)
- …Herndon, VA office. The intern will assist providing the timely delivery of high-quality Level 1 services & support to all internal and external clients. To join our ... requests for password resets or general questions + Creates helpdesk request for escalation to Tier II and Tier...**Intern Pay & Benefits:** + Compensation: depending on class level or experience + Roundtrip airfare provided + Housing… more
- NANA Regional Corporation (Herndon, VA)
- …VA office. The intern will assist providing the timely delivery of high-quality Level 1 services & support to all internal and external clients. **Responsibilities** ... requests for password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier...**Intern Pay & Benefits:** + Compensation: depending on class level or experience. + Roundtrip Airfare Provided. + Housing.… more
- Citizenship and Immigration Services (Fairfax, VA)
- …benefit fraud. Responsibilities The responsibilities described are for the full performance level . At developmental grade levels, assignments will be of more limited ... Time) on 05/16/2025. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized...Act, may submit a written complaint to our Staffing Helpdesk . DHS offers competitive salaries and an attractive benefits… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …and expectations. Directs and supervises staff which are responsible for first level technical support, documentation, tracking, escalation, and follows up of all ... Job performed with minimal supervision. + Supervise staff responsible for first level technical support, ensuring all incidents are properly documented, tracked and… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …applications Asset Management etc. Serves as a liaison between the Helpdesk system administrators database administrators and functional Client Computing users. ... Certified Practitioner (SSCP) or one of the following higher level certification: Security , GIAC Security Essentials Certification (GSEC),...year of related academic study above the high school level may be substituted for 9 months of experience… more