- TEKsystems (Coppell, TX)
- …very little effort, to mid- level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 years of ... experience working with "help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of Active… more
- Mass Markets (Dallas, TX)
- …willing to learn on the job, and be highly reliable. This is an entry- level position that offers on the job paid training. Compensation is commensurate with ... your team and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service, technical support,...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- Mass Markets (Dallas, TX)
- …+ Minimum of three (3) years in a call center environment + Minimum of ( 1 ) year of experience in a customer service service role + The ability to multi-task ... and location of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Streamline Innovations (San Antonio, TX)
- …and track POAM-related items to ensure deliverables in a timely manner + Provide level 1 & 2 helpdesk support, including ticket triage, troubleshooting, ... for IT/OT equipment and office setups Requirements + Associates degree at minimum + 1 -5 years of level 1 help desk experience + 1 -3 years of level 2… more
- L3Harris (Greenville, TX)
- …Secret Security Clearance Job Description: L3Harris is seeking a motivated and customer-focused Level 1 IT Customer Support Specialist to join our 24x7 Network ... activity. This position is crucial for maintaining the highest level of support for our internal customers by ensuring...of support for our internal customers by ensuring seamless helpdesk operations around the clock. The ideal candidate will… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert- level support to our ... resolving the most complex issues and ensuring a high level of customer satisfaction. This role requires advanced technical...Document all customer interactions and issue resolutions in the helpdesk ticketing system. . Collaborate with Tier 1… more
- Kimley-Horn (Austin, TX)
- …will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm. + Provide support on our corporate IT ... Helpdesk + Install new printers/copiers/plotters and other office equipment...+ Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions + Ability to understand Windows 10… more
- GovCIO (Austin, TX)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs and… more
- SHI (Austin, TX)
- …in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical support to end-users, efficiently managing ... key points and responding to questions with clarity. **Skill Level Requirements** + Ability to simplify and effectively communicate...in a similar role, preferably with an MSP + 1 -3 years of experience with Power Query, VBA, or… more
- Cushman & Wakefield (Frisco, TX)
- …client * Assist with measuring and reporting key performance indicators against service level agreements * Provide facilities helpdesk services on behalf of the ... cases to ensure consistent quality of service and work product KEY COMPETENCIES 1 . Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4.… more