- Mass Markets (Killeen, TX)
- …customer questions + Escalate complex issues to the appropriate team or manager + Ensure first-call resolution through effective problem-solving + Stay current on ... program updates, systems, and processes by attending training and team meetings + Maintain regular attendance and adhere to your assigned schedule CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and… more
- AireSpring (Dallas, TX)
- …Deal" and "Top Channel Program". Position Overview We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT ... telecommunications environment. This individual will oversee internal IT support ( Helpdesk ), corporate infrastructure (on-prem and cloud), endpoint management, network… more
- GovCIO (Austin, TX)
- …training session planning and coordination. + Work directly with the Project Manager , developers, Office of Information & Technology, and other government staff to ... maintain daily operations. + Escalate issues to the Project Manager as needed. + Create reports from gathered and...+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent + At least 5 years total… more
- Kodiak Gas Services (The Woodlands, TX)
- …with team members and take direction from the Lead Software Developer and Manager . * Analyze and resolve technical issues and application problems reported via the ... helpdesk system or assigned by team leadership. * Identify opportunities for code optimization and recommend improvements to the Lead Software Developer. * Stay… more
- Canon USA & Affiliates (Austin, TX)
- …tier of support for the system when issues are escalated from the CMSU helpdesk or from LMS managers and instructors. The LMS Administrator is the primary technical ... problems with a complex software application such as the LMS. + Home-page feed manager : Manages the posting and editing of content in the LMS home page feeds… more
- Omnicell (Dallas, TX)
- …of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with pharmacy operations ... manager and customer, to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the… more
- CVS Health (Austin, TX)
- …heart, each and every day. **Position Summary** The Product Implementation Manager supports Product Application Strategy and Operations within the Aetna Commercial ... moderate risks. + Additional responsibilities include: + Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating understanding… more
- Omnicell (Galveston, TX)
- …of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with the pharmacy operations ... manager and customer to ensure proactive, solution-oriented problem identification and resolution. + Maintain a high level of customer satisfaction by aligning the… more