• Director, Helpdesk Facilities

    City of New York (New York, NY)
    …ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE STAFF ANALYST . The Administration for Children's ... Construction & Facilities Management is seeking a Director of the Facilities Helpdesk with strong customer service skills and exceptional organizational… more
    City of New York (07/04/25)
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  • Analyst , Service Desk…

    City of New York (New York, NY)
    …operational data, and interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...related to sustainable knowledge acquisition and skills building. The Service Desk operates as a central … more
    City of New York (06/12/25)
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  • Help Desk Analyst II

    Robert Half Technology (New York, NY)
    Description Required: 2-4 years of experience in a Helpdesk , Service Desk , or Desktop Support role. Strong hands-on experience with Windows OS (Windows 10, ... Experience using helpdesk ticketing systems (eg, ServiceNow, Jira Service Desk , Zendesk). Basic knowledge of ITIL processes. Exposure to remote support… more
    Robert Half Technology (06/20/25)
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  • IT - Service Management and Production…

    City of New York (New York, NY)
    … service desk tools (ie Service Now, Remedy Service Desk , ZenDesk etc.) for creating and managing helpdesk tickets - Minimum 2+ years of ... the IT Service Management (ITSM) Manager, the Service Management and Production Control Analyst will...figure to ensure that the Production Control and IT Service Desk runs smoothly and effectively. Required… more
    City of New York (07/19/25)
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  • Technical Support Analyst

    Fox Rothschild LLP (New York, NY)
    …+ Assists as a member of the team for the development and maintenance of the service desk application ( Service Now), with team members to keep up to ... As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a… more
    Fox Rothschild LLP (07/11/25)
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  • Tier I Service Technician Analyst

    City of New York (New York, NY)
    …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... providing agency staff with the highest level of technical support, dependable service , and timely problem resolution. The Bureau of Business Information Technology… more
    City of New York (05/14/25)
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