- TEKsystems (Halethorpe, MD)
- Our client is looking for a Helpdesk Technician to provide phone support to the internal users. The daily responsibilities include logging, tracking, and ... resolving an average of 25 to 30 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user… more
- Arena Technical Resources, LLC (Rockville, MD)
- …on Hyper-V virtualization, Oracle database operations, Microsoft 365 services, Azure production support , and IT compliance. The ideal candidate will be a hands-on ... of independently managing complex environments and ensuring high-quality IT support across the organization. Key Responsibilities Hyper-V& Virtual Infrastructure -… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …mission requirements. This position may require OCONUS travel to support international site deployments, troubleshooting, or upgrades. Familiarity with CodeMettle ... latency, and performance issues. + Ensure timely resolution of STRMM and Helpdesk requests in line with SLAs. 2. Troubleshoot Connectivity Issues: + Proactively… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Computer Repairs,Help Desk Support ,Information ... Yes **Job Description:** Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting… more
- TekSynap (Bethesda, MD)
- …MAC. Similarly, software for system operation, management, and application support varies among divisions. **FUNCTIONAL RESPONSIBILITIES:** + Configure and install ... install macOS and Windows 10 images. + Maintain and support conference room computers and audio/visual equipment + Responds...or more years' experience in the role of IT Helpdesk Manager. + Five (5) or more years' experience… more
- Kennedy Krieger Institute (Baltimore, MD)
- **Overview** The LAN Administrator I is responsible for providing end-user support , problem resolution, and service request actions for desktop workstations, ... releases, and upgrades. This position will respond in timely fashion to Helpdesk calls relating to computer business applications and general systems issues.… more
- Bright Horizons (Baltimore, MD)
- …and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. _Come build a brighter future with us_ . HAVING TECHNICAL ... part of the application and hiring process should contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests for reasonable… more
- TekSynap (Bethesda, MD)
- …MAC. Similarly, software for system operation, management, and application support varies among divisions. **FUNCTIONAL RESPONSIBILITY:** + Researching, analyzing, ... products Word, PowerPoint, Excel, and Visio. + Prior experience using a helpdesk ticketing system such as ServiceNow is preferred. + Prior federal government… more
- TekSynap (Rockville, MD)
- …and respond to all calls immediately. + Document all assistance in the existing Helpdesk Log including date, time, name of user, problem, and action taken at the ... conversion, input/output requirements, and storage. + Supports scheduling of back-end support for Documentum database (performing indexing and optimization of the… more
- General Dynamics Information Technology (Aberdeen, MD)
- …Provide the DoD Supercomputing Resource Center (DSRC) operations support , including systems integration, systems administration, network administration, information ... assurance, facilities support , database administration, maintenance management and execution for the...facility, hardware and software. Provide DSRC-specific requirements such as Helpdesk , Data Analysis and Assessment Center (DAAC), Above Secret… more