- City of New York (New York, NY)
- …needed. - Monitor, tracks, and responds to inquiries. - Provides analytic and technical support - for the review of invoices and issuance of payments - to internal ... providers, and vendors. - Liaise with MOCS staff, the MOCS Helpdesk ; submitting Helpdesk tickets as needed. - Document standard operating procedures. - Document… more
- City of New York (New York, NY)
- …Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in ... driving the operations of all 1st and 2nd line support tickets in order to support HPD...Remedy Service Desk, ZenDesk etc.) for creating and managing helpdesk tickets - Minimum 2+ years of experience with… more
- City of New York (New York, NY)
- …Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in ... Web Application Suites, APIs, Batch jobs, and other IT Support Requests. Also, you will be responsible for communications...Service Now, Remedy Service Desk, ZenDesk etc.) for managing helpdesk tickets. - Minimum 2 + Years of experience… more
- City of New York (New York, NY)
- …exit shelter and return to self-sufficiency as quickly as possible. HRA/General Support Services (GSS) provides safe, healthy, and appropriate facilities for HRA's ... warehouse operations. GSS plays a major role in HRA emergency preparedness. General Support Services (GSS), Office of Planning & Logistics, is recruiting for one (1)… more
- City of New York (New York, NY)
- …position include, but are not limited to the following: - Triage and support all application and connectivity issues. - Provide telephone, email, and in-person ... technical support to RCDA staff. - Maintain and ...networking concepts and network infrastructure. - Knowledge of KACE Helpdesk and WASP MobileAsset Management or similar help desk… more
- The Estee Lauder Companies (New York, NY)
- …Production, Communication and Analysis ⁃ Freestanding store systems training content support including but not exclusive to⁃ Process checklists for all end⁃users ... ⁃ Quick⁃use instructional guides ⁃ Freestanding store systems training support to Field including but not exclusive to⁃ Webinars...and the success rate ⁃ Strong partnership with Retail Helpdesk to identify trends and themes and develop solutions… more
- Cognizant (Albany, NY)
- …AWS Connect System. They will work with a team of 5 contact center operational support specialist who will provide support for the CCaaS platform and implement ... Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing... team . Build How-To's and knowledge documents for helpdesk and internal teams . Document alert resolution steps… more
- MTA (New York, NY)
- …base or helpdesk portal to improve accessibility and accuracy of support resources. REQUIRED QUALIFICATIONS: + Proficiency in Microsoft Office Suite is a must. ... procedures (SOPs) and workflow processes for various departmental functions. + Support the maintenance and enhancement of the department's knowledge base and… more
- City of New York (New York, NY)
- …a Help Desk Associate. The Help Desk Associate will provide top-notch technical support and ensure all clients receive the highest quality of service. The Help ... limited to the following: - Monitoring and managing ServiceNow Helpdesk tickets, emails and calls in a timely manner....browsers. - Providing remote desktop, laptop and VPN connection support for DOB's staff participating in the Work from… more
- The Strong (Rochester, NY)
- …members of the technology team to provide secure and reliable technical support , training, and innovation for all current and future technology infrastructure. This ... invoice management. + Manage equipment inventories, software subscription services, and support agreements, and ensure they meet museum requirements. + Develop and… more