• Tier I Service Technician Analyst

    City of New York (New York, NY)
    …Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. ... operating procedures on software and hardware deployments, account administration, and helpdesk tasks. Provides support related to testing and deployment… more
    City of New York (05/14/25)
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  • CCaaS Observability Technical Writer (remote)

    Cognizant (Albany, NY)
    …this AWS Connect System. They will work with a team of 5 contact center operational support specialist who will provide support for the CCaaS platform and ... Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing... team . Build How-To's and knowledge documents for helpdesk and internal teams . Document alert resolution steps… more
    Cognizant (07/29/25)
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  • Help Desk Associate

    City of New York (New York, NY)
    …a Help Desk Associate. The Help Desk Associate will provide top-notch technical support and ensure all clients receive the highest quality of service. The Help ... limited to the following: - Monitoring and managing ServiceNow Helpdesk tickets, emails and calls in a timely manner....browsers. - Providing remote desktop, laptop and VPN connection support for DOB's staff participating in the Work from… more
    City of New York (07/27/25)
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