- Ryder System (Sacramento, CA)
- …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
- Public Consulting Group (Sacramento, CA)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...appropriate team members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product… more
- LA Care Health Plan (Los Angeles, CA)
- Help Desk Technician II (Hybrid) Job Category: Information Technology Department: Production Support and HelpDesk Location: Los Angeles, CA, US, 90017 Position ... notes section. Adhere to established Jira Service Management Service Level Agreements (SLAs). (30%) User Support : Provide...and maintain standard hardware. Respond to user inquiries and technical issues via phone, email, or chat in a… more
- Hyundai Autoever America (Costa Mesa, CA)
- …; address agents performance and corrective action plans; agent motivation and rewards. Technical Support (30%) + Raise and track issues and conflicts, remove ... of medium complexity involving stakeholders and escalate to appropriate level when required. + Devise and implement test strategies...5+ years of experience as supervisor for customer service, technical support or call center operations. +… more
- General Dynamics Information Technology (Livermore, CA)
- …classified systems and networks. + Responsible for performing in-depth analysis and technical support of systems, including complex problem resolution, design, ... **Req ID:** RQ192592 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...SCCM, Hyper-V. + Responsible for performing in-depth analysis and technical support of systems, including complex problem… more
- Omnicell (Los Angeles, CA)
- …maintenance of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with pharmacy ... prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC). + Perform daily and periodic cleaning of the… more
- City of Long Beach (Long Beach, CA)
- …in the MIS section will perform the following duties: + Windows Desktop and Helpdesk support ; + Respond to user requests for service, troubleshoot problems and ... in an alternative format,please contact Daisy Flores ###@lbwater.orgor ###. For technical support with your governmentjobs.com application, please contact ###.… more
- Six Flags (Buena Park, CA)
- …I, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, ... software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and...life-cycle. + Troubleshoots and resolves routine to somewhat complex level one/two hardware, software, and network issues. Escalates complex… more
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