- Fox Rothschild LLP (Minneapolis, MN)
- …required. **Experience:** + Minimum of two years of related experience in a technical phone support center/ helpdesk environment; law firm experience ... As a member of the Information Services Department, the Technical Support Analyst is responsible for providing...and effectively to all attorneys and staff to ensure high- level customer service standards are met. **Please note that… more
- TEKsystems (St. Paul, MN)
- …of field and business users o Develop new and maintain knowledge articles to teach helpdesk and level 1 teams o Determine best course of action for users ... highest level of professionalism in stressful, urgent situations. oA technical understanding of IT networks, Audio/Video rooms, and IT applications. o… more
- Ryder System (St. Paul, MN)
- …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
- Lightsource bp (Denver, MN)
- …2024. **Summary** The IT Support analyst is responsible for delivering end-to-end support in accordance with IT service level agreements (SLAs) by partnering ... sun service. **Duties and Responsibilities** * Provide first line helpdesk service, support and advice to users...systems (especially Windows) * Curiosity, a desire to solve technical problems * A desire to help people work… more
- Public Consulting Group (St. Paul, MN)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...appropriate team members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product… more
- Polaris Industries (Plymouth, MN)
- …production issues (if any) when projects are released. Provide after install support : Questions and helpdesk tickets from users. Attend and participate ... We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who… more
- State of Minnesota (Anoka, MN)
- …and work with staff to design and develop a plan for implementation and technical support . Primary role is installation, configuration, and support for ... Minnesota IT Services + **Division/Unit** : Minnesota Management & Budget MMB) / Application Support + **Work Shift/Work Hours** : Day Shift + **Days of Work** :… more
- Omnicell (Duluth, MN)
- …maintenance of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with pharmacy ... prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC). + Perform daily and periodic cleaning of the… more