• Tier I Service Technician Analyst

    City of New York (New York, NY)
    …resolution. The Bureau of Business Information Technology (BIT) seeks to hire one ( 1 ) IT Service Management Specialist to provide Tier I Technical support ... in the country, with nearly 6,000 employees. We deliver 1 . 1 billion gallons of high-quality drinking water...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical… more
    City of New York (05/14/25)
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  • Help Desk Technician

    City of New York (New York, NY)
    …safety and well-being of all citizens of our Borough. THE ROLE The Help Desk Technician will report directly to the Director of IT in the Administration Unit. The ... customer service quality and availability by working closely with Tier 2, Tier 3 and Vendor support...networking concepts and network infrastructure. - Knowledge of KACE Helpdesk and WASP MobileAsset Management or similar help desk… more
    City of New York (08/09/25)
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