- TEKsystems (San Francisco, CA)
- …for everyone. In this role, you can expect to * Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements ... collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary. * Prepare and deliver IT equipment for new… more
- TEKsystems (San Francisco, CA)
- …for everyone. In this role, you can expect to * Respond promptly to Tier 1-2 helpdesk tickets, ensuring resolution within agreed upon service level agreements ... collaboratively with the IT team to tackle complex problems and escalate issues to Tier 3 support when necessary. * Prepare and deliver IT equipment for new… more
- Ferrotec USA (Livermore, CA)
- …lifecycle activities and asset tracking. . Monitor and triage the helpdesk queue, ensuring accurate categorization, prioritization, and timely resolution of tickets. ... utilizing 6S methodology. . Collaborate with Asana projects within helpdesk and in IT generally. . Maintain an organized,...with at least 1 year in an escalation or Tier 2 capacity . Familiarity with IT platforms (eg,… more
- Public Consulting Group (Sacramento, CA)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to ... to data or reporting requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of contact internally for Regional Teams… more
- Insight Global (San Diego, CA)
- …with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident. ... the designated call handling and tracking system. - Provides Helpdesk , Deskside, and Walkup hardware and software support as...support of 7/24 Global Support process by serving as tier 1/2 first point of contact and owner of… more
- Revelyst (San Diego, CA)
- …Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support contact to the ... and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This...based upon experience resolving new customer issues to grow helpdesk knowledge base. + Work with customers and manufactures… more
- Canon USA & Affiliates (Sacramento, CA)
- …and meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or ... from LMS managers and instructors. The LMS Administrator is the primary technical liaison between CMSU and the LMS vendor. Finally, this individual provides training, compiles/generates reports, and makes modifications to the system as business needs dictate.… more
- LA Care Health Plan (Los Angeles, CA)
- …Technician II (Hybrid) Job Category: Information Technology Department: Production Support and HelpDesk Location: Los Angeles, CA, US, 90017 Position Type: Full Time ... Service Level Agreements (SLAs). (30%) User Support: Provide 1st and 2nd - tier user support. Help users resolve system problems, utilize standard software, and… more
- WuXi AppTec (San Diego, CA)
- …operation and maintenance of systems hardware/software and related infrastructure. Act as Tier I and II support to end users on a daily basis ... and create KB articles as needed. + Responds to, escalates/reassigns, and closes helpdesk tickets. + Works on routine assignments per written procedures, where the… more
- Ryder System (Sacramento, CA)
- …applications, services, and settings + Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure critical ... + Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional… more