- Ferrotec USA (Livermore, CA)
- …lifecycle activities and asset tracking. . Monitor and triage the helpdesk queue, ensuring accurate categorization, prioritization, and timely resolution of tickets. ... utilizing 6S methodology. . Collaborate with Asana projects within helpdesk and in IT generally. . Maintain an organized,...with at least 1 year in an escalation or Tier 2 capacity . Familiarity with IT platforms (eg,… more
- Public Consulting Group (Sacramento, CA)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to ... to data or reporting requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of contact internally for Regional Teams… more
- Revelyst (San Diego, CA)
- …Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support contact to the ... and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This...based upon experience resolving new customer issues to grow helpdesk knowledge base. + Work with customers and manufactures… more
- Canon USA & Affiliates (Sacramento, CA)
- …and meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or ... from LMS managers and instructors. The LMS Administrator is the primary technical liaison between CMSU and the LMS vendor. Finally, this individual provides training, compiles/generates reports, and makes modifications to the system as business needs dictate.… more
- LA Care Health Plan (Los Angeles, CA)
- …Technician II (Hybrid) Job Category: Information Technology Department: Production Support and HelpDesk Location: Los Angeles, CA, US, 90017 Position Type: Full Time ... Service Level Agreements (SLAs). (30%) User Support: Provide 1st and 2nd - tier user support. Help users resolve system problems, utilize standard software, and… more
- WuXi AppTec (San Diego, CA)
- …operation and maintenance of systems hardware/software and related infrastructure. Act as Tier I and II support to end users on a daily basis ... and create KB articles as needed. + Responds to, escalates/reassigns, and closes helpdesk tickets. + Works on routine assignments per written procedures, where the… more
- Hyundai Autoever America (San Diego, CA)
- …symptoms. + Coordinates efforts with other IT teams to ensure all helpdesk /service requests are effectively resolved. # Performs other related duties as assigned. ... in Computer Science or equivalent work experience + 3 +years of experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end… more