- General Dynamics Information Technology (Elkridge, MD)
- …Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe...today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT: + Provides network… more
- Leidos (Odenton, MD)
- …management, group policy configuration, and a small number of Windows domain controllers. + Support Helpdesk as the Tier 3 escalation point to the helpdesk ... Operating Procedure documentation. + Experience servicing as a technical escalation resource for Tier 2 or Help Desk support personnel. + Excellent written and oral… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- SATCOM Helpdesk Technician Aberdeen Proving Ground, MD (http://maps.google.com/maps?q=6175+Guardian+Gateway+Aberdeen+Proving+Ground+MD+USA+21005) Job Type Full-time ... are currently hiring for a dynamic and experienced SATCOM Helpdesk Technician. Clearance:Active DoD Secret Clearance Work Schedule:Onsite, Full-Time...In Test (BIT) or system alert messages. + Provide Tier 1 and Tier 2 support for… more
- Axxum Technologies (Rockville, MD)
- …into the cloud environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. ... Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, and… more
- M. C. Dean (Annapolis Junction, MD)
- …of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) ... problem identification, diagnosis and resolution of problems and supports the escalation and communication of status to agency management and internal customers. This position requires onsite support at a single work location in the Washington DC area.… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- Tier 2 Help Desk Technician Beltsville, MD 20705 Clear Connection is the trusted technology partner that businesses have been relying on for 30+ years. Guided by a ... Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team...This position will follow all procedures outlines in the Helpdesk roles and responsibilities. Responsibilities: + Handle all aspects… more
- Arena Technical Resources, LLC (Rockville, MD)
- …and DNS/DHCP services. - Ensure secure and reliable connectivity across all systems. Helpdesk Oversight - Serve as the primary liaison and escalation point for the ... outsourced helpdesk provider (RAKE Digital). - Monitor and review user...tickets to ensure timely and effective resolution. - Provide Tier 3 support for complex or unresolved issues escalated… more
- Public Consulting Group (Annapolis, MD)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to ... to data or reporting requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of contact internally for Regional Teams… more
- Canon USA & Affiliates (Annapolis, MD)
- …and meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or ... from LMS managers and instructors. The LMS Administrator is the primary technical liaison between CMSU and the LMS vendor. Finally, this individual provides training, compiles/generates reports, and makes modifications to the system as business needs dictate.… more
- TekSynap (Andrews Air Force Base, MD)
- …+ Provides excellent direct customer-facing customer service skills + Traiges and troubleshoots tier I and II incidents + Receives and acts on requests for service ... IAT II certification (ex. Security+) + BA/BS or combination work experience in helpdesk /service desk environment + 2-4 years relevant IT experience + Experience with… more