- TEKsystems (Coppell, TX)
- …to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help ... desk ticketing tools" ie Service Now Experience supporting Work from Home end-users Experience working remotely yet as a team member Skills: Ability to troubleshoot common Windows related issues Working knowledge of Active Directory Working knowledge of Domain… more
- TEKsystems (Coppell, TX)
- …We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications. If you have not completed the certifications but are ... 90% of the way through studies, please still apply! Pay and Benefits The pay range for this position is $16.25 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert-level support to our clients, resolving ... * Document all customer interactions and issue resolutions in the helpdesk ticketing system. * Collaborate with Tier 1 and Tier 2 support representatives to… more
- Orion Consortium (San Antonio, TX)
- …sites + Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure Education/Experience: HS or GED - 10 ... Years Bachelors - 5 Years Cert Required: IAT Level 1 Note: Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as… more
- ReSource Pro (Dallas, TX)
- …Specialist for ReSource Pro, you will provide additional and advanced support on all helpdesk issues and will serve as Tier 2, escalated support for issues ... that cannot be handled by Tier 1 level support staff. You will be responsible...tasks, and other activities currently being performed by the helpdesk , server, and network teams offshore + Support and… more
- Lumen (Austin, TX)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... trouble to ensure timely resolution. Technicians utilize tools like SolarWinds and Web Helpdesk to monitor and isolate Layer 2/3 issues across IP, VPN, and MPLS… more
- Lumen (Austin, TX)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... on any assigned actions. + Using Solarwinds and Web Helpdesk access this position will monitor and isolate layer...or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience. + 5 + year of technical customer… more
- Public Consulting Group (Austin, TX)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to ... to data or reporting requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of contact internally for Regional Teams… more
- SAS Shoemakers (San Antonio, TX)
- …be responsible for maintaining all IT-related equipment. The primary duties include taking helpdesk phone calls and tickets from end users and updating software and ... issues with voice, data, applications, and anything else at a Level 1 tier . + Customer Service experience is required + Computer hardware proficient + Basic… more