- TekSynap (Arlington, VA)
- …the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Ability to ... provide technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. + Knowledge of industry accepted standards and best practices related to Information… more
- TekSynap (Arlington, VA)
- …the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC-310-175-9. + Can provide ... technical directions and supervision, in coordinating, restoring, and reporting functions necessary for effective maintenance of transmission paths and facilities. + Knowledge of industry accepted standards and best practices related to Information Management… more
- Public Consulting Group (Richmond, VA)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to ... to data or reporting requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of contact internally for Regional Teams… more
- NANA Regional Corporation (Alexandria, VA)
- …efforts and coordinate with engineering teams to resolve issues proactively. + Conduct Tier I/ Tier II technical diagnostics of networks, including server resets ... etc. is preferred. + Minimum two years hands-on experience in a PC/network helpdesk or technical support environment. + Knowledge of technical security systems such… more
- Concentrix (Richmond, VA)
- …updates and hardware lifecycle management. + Cross-Functional Support + Work with Helpdesk and IT Support teams to develop playbooks and troubleshoot Tier ... 2/3 issues. + Provide training and documentation for users and stakeholders on Teams and devices. + Participate in Unified Communications and Digital Workplace projects. **Qualifications** + Proven experience in Microsoft Teams administration and governance… more
- Koniag Government Services (Arlington, VA)
- …Solutions, a Koniag Government Services company **,** is seeking a Part time Helpdesk Specialist - Intermediate with an active Secret clearance to support KDS and ... as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem resolution and… more
- Canon USA & Affiliates (Richmond, VA)
- …and meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or ... from LMS managers and instructors. The LMS Administrator is the primary technical liaison between CMSU and the LMS vendor. Finally, this individual provides training, compiles/generates reports, and makes modifications to the system as business needs dictate.… more
- Ryder System (Richmond, VA)
- …applications, services, and settings + Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure critical ... + Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional… more