- Children's Mercy Kansas City (Kansas City, MO)
- …hospital. Overview Service Operations Senior Analyst is a subject matter expert on all Tier 1 support processes. Serves as an internal escalation point within ... support needs. + Coordinates monitoring service efforts of CM systems , network, servers, interfaces, and data centers with the...monitoring processes. + Performs daily tasks to maintain the Tier 1 Service Desk and Customer self-service… more
- Children's Mercy Kansas City (Kansas City, MO)
- …incident response, and service quality, while providing technical guidance and supporting Tier 1 escalations. Collaborates with leadership to improve operational ... + Information Technology Infrastructure Language (ITIL) Basics certification Preferred + Helpdesk International Support Center Team Lead (HDI - SCTL) Preferred +… more
- Children's Mercy Kansas City (Kansas City, MO)
- …Overview The Service Operations Associate Analyst is responsible for day-to-day Service Desk Tier 1 support work that includes system monitoring and Tier ... technical assistance and provides troubleshooting support on a wide variety of systems , applications, and devices. Provides monitoring of CM systems , network,… more
- Children's Mercy Kansas City (Kansas City, MO)
- …Service Operations Analyst is responsible for day-to-day analysis, participation, and completion of Tier 1 support work in the form of Incidents Requests, ... and provides knowledge support and guidance to Service Operations associate analysts on Tier 1 issues. Qualifications + Associate's Degree in technical focus… more