• Customer Experience Concierge, Centurion…

    American Express (Jamaica, NY)
    …in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received. + Must exhibit the utmost ... service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and...reception. + Being accountable and taking ownership of the customer 's experience from beginning to end . +… more
    American Express (07/15/25)
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  • Sr Customer Success Manager, Strategic…

    Amazon (New York, NY)
    …advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and ... Services (SAS) organization is seeking a Premium Beauty Senior Customer Success Manager to shape the future of the...ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high … more
    Amazon (06/11/25)
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  • Customer Success Manager

    Justworks (New York, NY)
    …in account management, relationship management, customer success, or a complex customer service environment + Experience in healthcare, HR, or insurance ... + Organize and project manage complex issues internally to ensure the success of the customer on the platform + Display a high level of professionalism and… more
    Justworks (07/22/25)
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  • Customer Care Representative

    CDPHP (Albany, NY)
    …QUALIFICATIONS: + High school diploma or GED required. + One year of customer service experience required. + Two or more years of customer ... proper utilization of the Plan. In addition, the incumbent will address and resolve service problems, complaints, and advise the customer of their rights and… more
    CDPHP (07/23/25)
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  • Customer Success Advocate II

    Lumen (Albany, NY)
    …handle urgent customer concerns and escalate internally when necessary (ie, Service Improvement Plans) * Partner with sales, delivery & support to ensure ... disputes * Responsible for renewal and re-rate implementation via contract end -date management, leveraging renewals to influence customer technology evolution… more
    Lumen (07/19/25)
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  • Customer Technology Spec I

    University of Rochester (Rochester, NY)
    …day-to-day IT operations, project execution, and cross-functional collaboration to maintain high service quality and user satisfaction. Provides remote and ... hands-on support with a strong emphasis on customer service and issue ownership. **ESSENTIAL FUNCTIONS**...phone, email, and ticketing systems; ensures consistent communication with end users throughout the resolution process. + Keeps current… more
    University of Rochester (07/19/25)
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  • Tier I Service Technician Analyst

    City of New York (New York, NY)
    …escalated customer support issues efficiently keeping customer satisfaction high . Deliver, setup, and configure end -user desktop & laptop computer ... nearly 6,000 employees. We deliver 1.1 billion gallons of high -quality drinking water per day to 8.5 million New...ensure that DEP continues its tradition of delivering excellent service to the residents of New York City. The… more
    City of New York (05/14/25)
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  • L3Harris VSAT Field Service Representative

    L3Harris (Rochester, NY)
    …work independently in remote and challenging environments. + Excellent communication and customer service skills, with the ability to convey technical ... L3Harris is dedicated to recruiting and developing high -performing talent who are passionate about what they...requirements during field operations. + Develop and maintain strong customer relationships by providing exceptional service and… more
    L3Harris (04/30/25)
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  • Multinational Service Consultant

    Zurich NA (New York, NY)
    …successful delivery of the Multinational Program servicing for complex accounts, including customer service requirements, service proposition and handling of ... plan requests, determining feasibility of requests and implementing customer -focused service solutions. + Maintain contact with...and 4 or more years of experience in the Service Delivery area OR + High School… more
    Zurich NA (05/28/25)
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  • Service Support Technician

    Conifer Realty LLC (Rochester, NY)
    …+ Management of tickets (incidents and service requests) while demonstrating exemplary customer service and compliance with all IT policies and procedures. + ... a dynamic, vertically integrated organization that creates and manages high -quality affordable and work-force housing. Conifer is devoted to...to provide a single point of contact for both end users and internal and external service … more
    Conifer Realty LLC (07/02/25)
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