- Toyota (Plano, TX)
- …alerts, notifications, communications, and providing incident response activities. They will support daily SOC operations, including but not limited to: Alert ... industry, business, and stakeholder requirements into scalable, cost efficient, and performance driven solutions. **What you'll be doing** + Monitor Security Alerts:… more
- Amazon (Austin, TX)
- …statistics and data analytics, structured problem solving, implementation of global support mechanisms, system performance monitoring tools, identification and ... Automation Engineering team engages on all aspects of high-level support for the control systems within the Amazon FC's....a wide number of stakeholder teams, to maximize the performance , availability and quality of the facilities in your… more
- Veterans Affairs, Veterans Health Administration (Amarillo, TX)
- …physicians that aid in the diagnosis and treatment of patients. Responsibilities Support P&LMS leaders in the planning and implementation of department programs, ... for regulatory agency inspections and accreditations by preparing for inspections. Support P&LMS leaders to ensure proper and timely proficiency testing (PT)… more
- Mass Markets (TX)
- …team of call center agents. This role is essential in ensuring that performance standards are met, agents are effectively coached and developed, and operational ... call center agents, ensuring adherence to company policies and performance standards. + Regularly evaluate individual and team ...enhance agent skills and knowledge. + Offer guidance and support to team members to help them achieve their… more
- Mass Markets (Killeen, TX)
- …environment. You will be responsible for managing day-to-day operations, driving performance , and ensuring service excellence across client campaigns. If you thrive ... pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet... a team of contact center agents to meet performance targets and client SLAs. + Monitor real-time operations,… more
- Mass Markets (Killeen, TX)
- …issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement ... exceptional service across BPO campaigns. You'll be responsible for performance management, coaching, and ensuring operational excellence. To be...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- HCA Healthcare (Houston, TX)
- …Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. ... banking partnerships + Education assistance (tuition, student loan, certification support , dependent scholarships) + Colleague recognition program + Time Away… more
- Raymond James Financial, Inc. (Frisco, TX)
- …develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets. Communicate the local ... systems. Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs);… more
- Mass Markets (TX)
- …This role requires a proactive approach to strategic planning, team leadership, and performance optimization. To be considered for this role, you must complete a ... satisfaction and operational efficiency. + Establish and monitor key performance indicators (KPIs) to track and improve service delivery....we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (TX)
- …ideal candidate will be responsible for monitoring calls, assessing agent performance , analyzing data trends, and recommending process improvements. This position ... Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use evaluation...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more