- Mass Markets (Killeen, TX)
- …lead a team of 5-10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires ... service best practices and operational excellence. + Monitor and manage KPIs, performance metrics, and productivity standards. + Foster a culture of accountability,… more
- Mass Markets (Killeen, TX)
- …escalated customer issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and ... exceptional service across BPO campaigns. You'll be responsible for performance management, coaching, and ensuring operational excellence. To be considered… more
- Mass Markets (Killeen, TX)
- … training in both in-person and virtual formats. + Evaluate training effectiveness through assessments, feedback, and performance metrics. + Collaborate ... with operations and quality teams to identify training needs and performance gaps. + Maintain...of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its… more
- GKN Aerospace (Dallas, TX)
- …please get in touch and let us know. We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology . ... is seeking a highly talented Business Line Quality Director to drive performance improvements across multiple quality, operations and supply chain domains within our… more
- ADP (El Paso, TX)
- …solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology , and more. You'll ... training as needed. You will evaluate associates on performance and complete performance appraisals. You will...plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce… more
- MISTRAS Group, Inc. (Texas City, TX)
- …parties are kept informed of such changes. + Uses effective leadership, management, and training to shape the performance of assigned team members in keeping ... company policies, procedures and work instructions at all times. + Completes all training assignments on time and with satisfactory performance ratings. +… more
- Coinbase (Austin, TX)
- …and manage competing deadlines. * Experience working with outsourced partners in deploying training and managing training performance globally. * Flexibility ... passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave… more
- Mass Markets (Dallas, TX)
- …wonderful opportunity for you to start your career here. With our industry-leading training , you are sure to grow. We offer many advancement opportunities including ... inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on… more
- Cognizant (Austin, TX)
- …leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, ... we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result… more
- UNUM (Austin, TX)
- …to keep Life and Health license + Prior insurance, financial services, human resources, sales, training , and/or teaching experience highly desirable + ... culture + Inclusion and diversity as a priority + Performance Based Incentive Plans + Competitive benefits package that...insurance carrier products + Review all provided and necessary training /demos to service the need of the client/worker. +… more