- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... required scripts, policies, and procedures + Use training and knowledge base resources to answer inquiries confidently + Escalate complex issues to management when… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …responsibility. **Minimum Qualifications** + Bachelor's degree in Business, Information Technology, Human Resources , or a related field, or equivalent work ... in client requirements, and logs and tracks requirements to closure. Identifies resources required for each task. Provides technical and administrative direction for… more
- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... and accuracy + Troubleshoot basic technical issues using internal tools and resources + Maintain detailed records of customer interactions and service outcomes +… more
- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... procedureswhile ensuring customer satisfaction + Utilize training and knowledge base resources to answer questions accurately + Escalate unresolved or complex issues… more
- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... and interactions + Follow scripts, policies, and procedures while using training resources to provide accurate answers + Handle sensitive information with discretion… more
- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... solutions. + Follow scripts, policies, and procedures while using available resources . + Protect customer privacy and handle sensitive information appropriately. +… more
- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... and state tax returns with accuracy and efficiency. + Utilize government resources , professional tools, and internal expertise to research and deliver clear,… more
- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... all client-specific procedures, scripts, and compliance requirements + Use available resources and training materials to answer customer questions + Escalate complex… more
- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... and handle inbound calls with professionalism and courtesy + Use training and resources to answer questions and sell relevant products/services + Listen actively to… more
- Mass Markets (Killeen, TX)
- …to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources . EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we ... into easy-to-understand language for clients. + Utilize government websites, professional resources , and internal tools to research and deliver accurate answers. +… more