- Mass Markets (KS)
- …level of service quality within our call center operations. The ideal candidate will be responsible for monitoring calls, assessing agent performance, ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Detect recurring issues and recommend process improvements to enhance service quality. + Ensure that all interactions comply with… more
- Lumen (Topeka, KS)
- …the strategy, development, and go-to-market execution of new product and service offerings that monetize Black Lotus Labs' threat intelligence capabilities. This ... role is ideal for a visionary product leader with deep expertise...data science teams to build AI-powered security products, including agent -based automation and GenAI defenses. + Define and prioritize… more
- Acosta Group (Kansas City, KS)
- …other duties as assigned Qualifications + At least 2 years of Customer Service experience preferred. Prior sales agent , retail and reset responsibility ... **Merchandiser Mandate Retail Service Lead** **General Information** **Company:** ACO-US **Location:** KANSAS...item placement, void corrections, and special merchandising activity. The ideal candidate is a self-starter, quick learner, has a… more
- Mass Markets (Wichita, KS)
- …QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and… more
- Mass Markets (Wichita, KS)
- …in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and… more
- Mass Markets (Wichita, KS)
- …position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the ... individual to manage and support a team of customer service agents working on a variety of commercial, state,...YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives… more
- Mass Markets (KS)
- …coached and developed, and operational efficiency is maintained. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...efficient operations. + Conduct quality audits and ensure that service standards are consistently met. + Host regular team… more
- Mass Markets (Wichita, KS)
- …a highly skilled and dedicated Credentialed Tax Professional to join our team. The ideal candidate will possess a strong understanding of federal and state tax laws, ... exceptional attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax advice, preparing accurate tax… more
- Mass Markets (KS)
- …to join our team and support high-volume recruitment across diverse roles. The ideal candidate will possess strong interpersonal skills, fluency in both English and ... positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and...+ Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing… more
- Mass Markets (Wichita, KS)
- …CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand the high growth objectives of ... SLAs + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking skills… more