- Mass Markets (Mesilla, NM)
- …QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and… more
- Mass Markets (Mesilla, NM)
- …in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and… more
- Mass Markets (NM)
- …coached and developed, and operational efficiency is maintained. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...efficient operations. + Conduct quality audits and ensure that service standards are consistently met. + Host regular team… more
- Mass Markets (NM)
- …to join our team and support high-volume recruitment across diverse roles. The ideal candidate will possess strong interpersonal skills, fluency in both English and ... positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and...+ Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing… more
- Mass Markets (Las Cruces, NM)
- …industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of ... reliable, and possess a strong work ethic. A background in call center customer service or sales or experience in group instruction in a corporate classroom setting… more
- Lincoln Financial (Santa Fe, NM)
- …benefit offerings, including UK pension and Bermuda-based Total Rewards. The ideal candidate will blend technical expertise with strong communication skills to ... day-to-day administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, distributions,… more
- Kyndryl (Santa Fe, NM)
- …technology operations, and integrate cutting-edge capabilities such as Agentic AI. The ideal candidate will have a strong background in Customer Experience, BPO ... + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation roadmaps… more
- American Express Global Business Travel (Santa Fe, NM)
- …clients in North America. Submit your application if you are driven to sell services , grow a pipeline, and directly manage venue sourcing actions. The position is ... Providing consultative guidance and direction when providing site selection services . + Negotiating group hotel contracts to protect our...results and to act and lead as a change agent . + Strong financial competence. + Strong internal and… more
- Travelers Insurance Company (Santa Fe, NM)
- …At Travelers, our Enterprise Operations teams deliver differentiating customer and agent experiences, drive top-line revenue and underwriting results, and foster a ... + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's degree. + Seven years...mental health program provides access to free professional counseling services , health coaching and other resources to support your… more
- Travelers Insurance Company (Santa Fe, NM)
- …At Travelers, our Enterprise Operations teams deliver differentiating customer and agent experiences, drive top-line revenue and underwriting results, and foster a ... + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's degree. + Two years...mental health program provides access to free professional counseling services , health coaching and other resources to support your… more