- Mass Markets (TX)
- …level of service quality within our call center operations. The ideal candidate will be responsible for monitoring calls, assessing agent performance, ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Detect recurring issues and recommend process improvements to enhance service quality. + Ensure that all interactions comply with… more
- Mass Markets (Killeen, TX)
- …+ Collaborate with team members and share knowledge to continuously improve service quality. + Identify opportunities to educate clients on tax-saving strategies and ... so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.… more
- Deloitte (Dallas, TX)
- …developing, and operating advanced Data and AI platforms, products, insights, and services . We help clients innovate, enhance, and manage their data, AI, and ... of AI-driven solutions leveraging Oracle Cloud and related technologies. The ideal candidate will have a strong background in artificial intelligence, machine… more
- Aston Carter (Dallas, TX)
- Job Title: Customer Service and Order Management SpecialistJob Description This role is responsible for handling all customer and agent product pricing inquiries ... orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of… more
- Mass Markets (Killeen, TX)
- …QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full ... + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring...positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and… more
- Mass Markets (Killeen, TX)
- …in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and… more
- Humana (Austin, TX)
- …quickly adapt to a dynamic environment. **Key Responsibilities:** + Monitor real-time service levels, queue performance, and agent adherence to ensure alignment ... real-time workforce performance to ensure that staffing levels align with service demand. This role involves immediate schedule adjustments, identifying and… more
- Mass Markets (TX)
- …coached and developed, and operational efficiency is maintained. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, ... + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support...efficient operations. + Conduct quality audits and ensure that service standards are consistently met. + Host regular team… more
- NTT DATA North America (Plano, TX)
- …AWS, GCP, OCI) to join our innovative IT Operations team. The ideal candidate will have deep expertise in building monitoring dashboards, automating operational ... + Design and develop automated workflows using Azure Logic Apps for service request handling, incident management, and routine operational tasks + Develop and… more
- Mass Markets (Killeen, TX)
- …a highly skilled and dedicated Credentialed Tax Professional to join our team. The ideal candidate will possess a strong understanding of federal and state tax laws, ... exceptional attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax advice, preparing accurate tax… more