- Concentrix (Tallahassee, FL)
- …+ Build and demonstrate Genesys capabilities including Architect flows for inbound call, email, web messaging and other digital channels, ACD functionality ... such as telephony and skill based routing, outbound campaigns, quality assessment, workforce management + Review RFP/SOW requirements while leading solution design and delivering/refining solution completion estimates in support of our sales organization.… more
- Lithia & Driveway (Wesley Chapel, FL)
- …will do: + Handle all inquiries with a focus on 100% guest satisfaction. + Receive inbound calls on new and used vehicles with a goal to establish a firm appointment ... date and time from the customer. + Project a friendly and helpful demeanor while answering questions and inquiries from guests and provide general or related vehicle sales information. + Maintain and communicate exceptional product and inventory knowledge to… more
- TEKsystems (Jacksonville, FL)
- …+ 4x10s: 7:00 AM-6:00 PM (day off varies) Job Responsibilities + Handle inbound calls from mortgage borrowers regarding payments, escrow, and general servicing + ... Conduct outbound calls (auto-dialer) to remind borrowers of payments - not collections + Provide website assistance, process payoffs, and refer eligible customers for refinancing + Escalate calls appropriately and meet performance metrics + Use internal… more
- CVS Health (Tallahassee, FL)
- …will consist of the following but are not limited to:** * Conduct inbound and outbound calls to patients that qualify for adherence-based programs, ensuring timely ... and consistent communication (ie provide one-on-one support for patients who were unable to fill their prescription due to an inventory shortage, patients who are non-adherent to medications, etc.) * Address patient concerns, troubleshoot issues, and provide… more
- The Cigna Group (Lake Mary, FL)
- …+ Copy assigned Sales Representatives on relevant client communications. + Support inbound and outbound client calls with professionalism and accuracy. **Financial & ... Pricing Support** + Process credits and RGA requests, coordinating with related departments to ensure timely resolution. + Submit CRRB (pricing or membership corrections) to appropriate teams and monitor progress through completion. **Compliance & Quality… more
- Teleperformance USA (FL)
- …questions, issues, and concerns.** + **Handle and carefully respond to all inbound and outbound customer inquiries** + **Provide excellent customer service through ... active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding** + **Appropriately communicate with customers, exercising… more
- Citigroup (Jacksonville, FL)
- …for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and ... Anti-Money Laundering (AML) procedures for Citi's Investment and/or Banking clients. Position is responsible for providing best in class service on Banking and/or Investment inquiries, and ensuring risk is prudently managed. **Responsibilities:** + Fully… more
- Teleperformance USA (Port Saint Lucie, FL)
- …questions, issues, and concerns** + **Handle and carefully respond to all inbound and outbound customer inquiries** + **Provide excellent customer service through ... active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding** + **Appropriately communicate with customers, exercising… more
- Hilton (Orlando, FL)
- …sales expenditures\. + Develop and implement business plans for top accounts focusing on inbound business to the Orlando Market with a high volume of sales leads and ... working with customers\. + Responsible for completing qualifications of each account to determine at a minimum: the number of events, total revenue potential, booking patterns and histories, decision\-making factors, events, business/personal needs, resources,… more
- Jet Aviation (West Palm Beach, FL)
- …as a generalist or in a combination of disciplines + Answers inbound customer calls regarding product and service information, and identifies upselling opportunities ... from such calls + Accepts orders, closes sales, maintains customer records, and completes required documentation + Identifies and qualifies prospective customers, and records sales prospecting activity in computer-based tracking systems + May have an assigned… more