- Mass Markets (Savannah, GA)
- …and enthusiastic outlook to work each day. Key Responsibilities: + Manage inbound calls, chats, and emails with professionalism and empathy + Resolve product, ... process, and basic technical inquiries while aiming forfirst-contact resolution + Identify customer needs and offerrelevant product or service solutions + Research, troubleshoot, and collaborate with internal teams to resolve issues + Document customer… more
- Mass Markets (Savannah, GA)
- …+ Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. + Coach supervisors on customer service best practices ... and operational excellence. + Monitor and manage KPIs, performance metrics, and productivity standards. + Foster a culture of accountability, continuous improvement, and high performance. + Oversee workforce management, including scheduling and performance… more
- Mass Markets (Savannah, GA)
- …+ Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls. + Coach and develop team members on service standards, processes, and ... best practices. + Monitor and improve performance metrics, KPIs, and productivity benchmarks. + Foster a culture of accountability, continuous improvement, and excellence. + Oversee workforce management, including scheduling and goal setting. + Develop… more
- Mass Markets (Savannah, GA)
- …Conduct phone interviews and schedule on-site interviews with candidates. + Manage inbound and outbound candidate communications. + Track applicant progress in our ... recruitment system. + Travel locally to promote job opportunities (eg, post flyers, attend job fairs, network). + Collaborate with the Talent Acquisition Manager on advertising strategies and hiring events. + Perform background checks, drug screenings, and… more
- Mass Markets (Garden City, GA)
- …Key Responsibilities: + Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams + Coach and develop supervisors on customer service ... best practices and performance management + Monitor and improve call center metrics, productivity, and service quality + Foster a culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals +… more
- Mass Markets (Savannah, GA)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Make outbound and receive inbound calls in a professional and courteous manner + Educate customers ... on products and services, identifying upsell opportunities + Understand customer needs and recommend tailored solutions + Use internal systems to manage accounts and process orders accurately + Research and resolve customer issues, coordinating with other… more
- Ace Hardware (Alpharetta, GA)
- …by email or telephone providing an unequaled first impression. + Answer inbound phone calls regarding billing issues, product problems, service questions and general ... customer concerns. + Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements. + Maintain a high level of professionalism with clients and working to establish a positive rapport with every caller. + Update… more
- CVS Health (Atlanta, GA)
- …member interactions and research/case fulfillment in the system. + Works in an inbound and outbound call center environment and completes outbound phone calls and ... research + Not all calls will be research/referral oriented, some calls may be more administrative or customer service oriented. + Additional responsibilities assigned based on business need, including staffing an online chat platform. **Required… more
- Target (Athens, GA)
- …guest requests) and backstock product from all departments + Process all inbound deliveries (using the receive application) to ensure inventory accuracy + Complete ... all backroom weekly audits + Operate power equipment only if certified + Maintain backroom organization and location accuracy and follow equipment guidelines + Follow processes accurately with attention to detail, monitor own progress and accurately prioritize… more
- Truist (Atlanta, GA)
- …with a number of different internal teams. **Essential Duties and Responsibilities:** + Receive inbound requests on team phone queue on a daily basis (4 hrs/day) and ... accept proportion of team monthly call volume. Also accept and work proportion of team emails. + Arrange coverage for scheduled time out of the office. + Perform constructive outbound communications and support pro-active initiatives. + Assist FA Teams with… more