- Humana (Austin, TX)
- …consumer experiences **Preferred Qualifications** + Associate's or Bachelor's Degree + Previous inbound call center or related customer service experience + 1 - 3 ... years of grievance and appeals experience + Previous experience processing medical claims + Bilingual (English and Spanish); with the ability to read, write, and speak English and Spanish + Prior experience with Medicare + Experience with the Claims… more
- Mass Markets (Killeen, TX)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Make outbound and receive inbound calls in a professional and courteous manner + Educate customers ... on products and services, identifying upsell opportunities + Understand customer needs and recommend tailored solutions + Use internal systems to manage accounts and process orders accurately + Research and resolve customer issues, coordinating with other… more
- Baylor Scott & White Health (Austin, TX)
- …allergies, and other applicable information prior to scheduled procedure. Monitors inbound orders process to ensure orders are validated and routed appropriately ... to ensure patients are contacted timely to schedule procedure. Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available. Responsible for meeting telephone system metrics and any… more
- Humana (Austin, TX)
- …independent discretion. **Key Responsibilities:** + Responsible for intercepting inbound calls and assisting facilities/providers in scheduling and coordinating ... Peer to Peer discussions + Managing Humana Medical Directors' calendars + Monitoring and decisioning authorizations + Responding to provider inquiries regarding existing authorizations, and providing timely updates as needed via fax or phone calls, ensuring… more
- Mass Markets (Killeen, TX)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Make outbound and handle inbound calls with professionalism and courtesy + Use training and resources ... to answer questions and sell relevant products/services + Listen actively to understand customer needs and resolve issues effectively + Research systems to locate missing information and collaborate with internal teams + Manage customer accounts and process… more
- Mass Markets (Killeen, TX)
- …and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Handle inbound and outbound calls with professionalism and empathy + Use product ... knowledge and training to recommend solutions and close sales + Build rapport, listen actively, and address customer needs effectively + Research account details and collaborate with internal teams to resolve issues + Manage customer accounts and process… more
- Mass Markets (Killeen, TX)
- …test. POSITION RESPONSIBILITIES Key Responsibilities: + Engage with customers via inbound and outbound calls with professionalism and empathy + Deliver tailored ... solutions by understanding customer needs and recommending services + Resolve inquiries efficiently by collaborating with internal teams + Manage customer accounts and process orders accurately using our systems + Maintain detailed records and follow company… more
- JPMorgan Chase (Plano, TX)
- …portfolio of client banking relationships. You will engage clients via both inbound and outbound communication through phone and video, providing strong customer ... service. Your responsibilities include offering advice and sharing products and services to help them meet their financial needs, connecting them to our team of experts to assist with specialized financial needs, all while making them feel appreciated and… more
- EquipmentShare (Houston, TX)
- …each customer gets the right equipment at the right time. + Respond to inbound leads and guide customers through the EquipmentShare rental process + Expand our ... existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently + Maintain and nurture… more
- Tractor Supply Company (Vidor, TX)
- …on a regular basis and without advance notice: + Accountable for processing of inbound and outbound freight. + Maintain accurate inventory control and adhere to loss ... prevention standards. + Recovery of merchandise. + Participate in mandatory freight process. + Keep a clean, organized, and safe work area. + Maintain, recover, stock, and tag assigned work areas including all merchandise displayed outside of the store. +… more