- Humana (Albany, NY)
- …needs. **Preferred Qualifications** + Associate or Bachelor's degree + Previous inbound call center or related customer service experience + Previous ... inbound calls daily from members in a fast-paced inbound call center environment.** + Records details...PHI / HIPAA information. **Language Proficiency Testing** Any Humana associate who speaks with a member in a language… more
- City of New York (New York, NY)
- …phone coverage and supervision during regular and extended hours; oversee outbound and inbound call center efforts and projects; address 311 referrals and other ... $4.5 billion in revenue each year. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and action, the selected… more
- Bob's Discount Furniture (Riverhead, NY)
- …approach, inbound -only calls, and a clear path for personal growth. Work Environment: Inbound call center or in-store support, depending on location. Must be ... Job TitleBob's Squad Associate Job Overview Do you thrive on creating...Success Core Competencies & Expertise + Customer service and inbound phone support + Sales conversion and product knowledge… more
- Broadview FCU (Albany, NY)
- …and a thorough understanding of internal policies and procedures. + Manage inbound calls, chats, and / or emails related to account information, transactions, ... performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals. +… more
- Highmark Health (Buffalo, NY)
- …**JOB SUMMARY** This job is responsible for completing all Prior Authorization outbound call tasks and/or inbound triage case creations. In compliance with ... and/or denial of the requested authorization. **ESSENTIAL RESPONSIBILITIES** + Obtain call task from Utilization Management platform, perform verbal outbound call… more
- Heritage Financial Credit Union (Wappingers Falls, NY)
- Financial Partner/Universal Associate - Heritage Park Branch Wappingers Falls, NY (http://maps.google.com/maps?q=1476+Route+9D+Wappingers+Falls+NY+USA+12590) * ... accounts. + Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach. + Proactively reach out to new… more
- Cover Whale (New York, NY)
- …costs year after year. Join us in the mission! The Role As an Underwriting Associate 1, you will be the first point of contact for policyholders and agents, ... policy servicing, and customer support. You will be responsible for answering inbound inquiries (by phone and/or email) quickly and efficiently, ensuring first-… more
- Nestle (New York, NY)
- …Reimagine what you can become. Let's grow together.** Join Nespresso as a **Retail Stock Associate at our one of a kind, US Flagship opening in the heart of ... + **Back of House Functions:** You will process all inbound and outbound stock shipments, assist with inventory, cycle...join a cohort of others who have chosen to call Nestle home. Nestle Nespresso USA is an equal… more
- TEKsystems (New York, NY)
- …communication skills Description -Provide customer service to registered shareholders through inbound and outbound call lists. -Educate shareholders on various ... corporate actions, board and shareholder proposals and voting options. -Track and monitor outstanding issues and provide clients with timely updates. -Log information into Access Database -Assist in the development of campaign themes to ensure the proper… more
- M&T Bank (Amherst, NY)
- …as voice of the Bank by providing an outstanding service experience for inbound and outbound customer servicing events related to digital and card exclusions and ... 1 year of customer service related fraud experience. + Experience working with call center systems + Experience working in a fast-paced environment + Experience… more