- Deloitte (Atlanta, GA)
- …identify solutions to reported issues. + Troubleshooting through logs for inbound , outbound voice (SIP/URS/ORS/IXN/Stat/MCP etc) , E-Services email chat, GMS, ... Linux and Windows + Configure and manage Genesys Engage components, including call flows, queues, and reporting dashboards to optimize performance. + Provide ongoing… more
- Owens & Minor (Marietta, GA)
- …least two years' experience in an office environment, healthcare setting or call center + Experience utilizing multi-line phone-system. **PHYSICAL DEMANDS** ... + Act as first point of contact to patients arriving in person. + Answer inbound calls from customers on a multi-line phone system; provide information to new and… more