- Capital One (Atlanta, GA)
- …support + Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls + Utilize all available resources and P&P for ... executing effective onboarding and servicing across all case and task types + Establish and foster relationships with EDS vendors - web hosts and inventory aggregators + Apply effective time management skills to manage daily workload + Investigate issues and… more
- Manulife (Atlanta, GA)
- …roles within the Personal Financial Services team and strategically manage the volumes of inbound and outbound calls vital to assist all participants with their ... retirement needs in a timely manner. **Responsibilities:** + Education involves discussing the differences, nuances and advantages of the variety of distribution options and available products to help participants make informed decisions on what might be the… more
- State of Georgia (Fulton County, GA)
- …and managing the process for escalated inquiry resolutions. Conduct complex reviews of inbound and outbound calls , emails, chats, and written communications to ... assess compliance with established scripts, policies, customer service standards, and technical accuracy. Evaluate performance using standardized quality assurance scorecards and provide detailed documentation on findings to include Open Enrollment ramp-up.… more
- Waystar (Atlanta, GA)
- …support to our clients with meaningful and thoughtful communication - via phone ( inbound and outbound calls ), online support requests, and live chat + ... Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter + Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and… more
- Mass Markets (Midway, GA)
- …and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: + Handle inbound and outbound calls with professionalism and empathy + Use ... training and resources to confidently answer questions and recommend products/services + Build rapport, understand customer needs, and resolve issues effectively + Research systems to locate missing information and collaborate with internal teams + Manage… more
- Mass Markets (Savannah, GA)
- …and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Handle inbound and outbound calls , emails, and live chats professionally and ... efficiently + Listen actively to understand customer needs and provide accurate solutions + Utilize internal systems and tools to manage customer accounts and process claims + Accurately document customer interactions and resolutions in CRM systems + Follow… more
- Mass Markets (Savannah, GA)
- …IN THIS ROLE ACTUALLY DO? In this position, you will be responsible for handing inbound and outbound sales calls to business prospects in order to provide ... sales verification and post-sale retention when required. Essential Duties + Handle inbound and outbound contacts in a courteous, timely, and professional manner +… more
- TruGreen (Acworth, GA)
- …help new and existing customers find the right lawn care maintenance plans, by receiving inbound and placing outbound calls . Every day on the job will bring new, ... exciting challenges as you generate leads and close sales, identify customer needs and provide service/product solutions, and enter accurate data while speaking with customers. **Job Requirements** + People Skills: interacting and engaging with people to help… more
- Mass Markets (Savannah, GA)
- …questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Conduct inbound and outbound sales calls in Spanish and English. + ... Identify customer needs and recommend appropriate products or services. + Build rapport and trust with clients to drive customer loyalty and repeat business. + Upsell and cross-sell offerings based on customer profiles and preferences. + Maintain accurate… more
- Intuit (Atlanta, GA)
- …how customer conversations influence decisions and outcomes in an inbound -outbound team environment.** **This role blends sales knowledge, behavioral insight, ... define, and refine the behavioral markers that consistently separate high-performing sales calls from those that underperform? + Can you take subjective call… more