- HCA Healthcare (Rome, GA)
- …Summary and Qualifications** **The Customer Service Advisor handles account inquiries via inbound and outbound calls from patients, guarantors, or other third ... parties to review account information, take** **appropriate actions** **in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.**… more
- Edward Jones (Eatonton, GA)
- …**Role Requirements** + **Client Service:** Provide exceptional service to clients via inbound and outbound calls , email, and in-person interactions. Respond to ... inquiries, resolve issues, and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal client support team members. + **Account Management:** Aptitude to learn and understand the financial… more
- Mass Markets (Savannah, GA)
- …and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Handle inbound and outbound calls with professionalism and empathy + Use ... product knowledge and training to recommend solutions and close sales + Build rapport, listen actively, and address customer needs effectively + Research account details and collaborate with internal teams to resolve issues + Manage customer accounts and… more
- Teleperformance USA (GA)
- …to respond to varying questions, issues, and concerns.** + **Manage a high volume of inbound and outbound calls and other customer contacts in a timely and ... professional manner.** + **Address and resolve customer complaints and inquiries regarding billing statements, payments, and account adjustments.** + **Contact customers with overdue accounts to solicit payment or negotiate realistic payment plans, while… more
- Concentrix (Atlanta, GA)
- …Personal Lines, P&C) - Remote works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for ... delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Must… more
- Edward Jones (Gainesville, GA)
- …**Role Requirements** + **Client Service:** Provide exceptional service to clients via inbound and outbound calls , email, and in-person interactions. Respond to ... inquiries, resolve issues, and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal client support team members. + **Account Management:** Aptitude to learn and understand the financial… more
- Manulife (Atlanta, GA)
- …roles within the Personal Financial Services team and strategically manage the volumes of inbound and outbound calls vital to assist all participants with their ... retirement needs in a timely manner. **Responsibilities:** + Education involves discussing the differences, nuances and advantages of the variety of distribution options and available products to help participants make informed decisions on what might be the… more
- State of Georgia (Fulton County, GA)
- …and managing the process for escalated inquiry resolutions. Conduct complex reviews of inbound and outbound calls , emails, chats, and written communications to ... assess compliance with established scripts, policies, customer service standards, and technical accuracy. Evaluate performance using standardized quality assurance scorecards and provide detailed documentation on findings to include Open Enrollment ramp-up.… more
- Waystar (Atlanta, GA)
- …support to our clients with meaningful and thoughtful communication - via phone ( inbound and outbound calls ), online support requests, and live chat + ... Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter + Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and… more
- Mass Markets (Midway, GA)
- …and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: + Handle inbound and outbound calls with professionalism and empathy + Use ... training and resources to confidently answer questions and recommend products/services + Build rapport, understand customer needs, and resolve issues effectively + Research systems to locate missing information and collaborate with internal teams + Manage… more