- ADP (Alpharetta, GA)
- …adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls . Daily phone time may increase during peak seasons, like at the ... close of the year. **TO SUCCEED IN THIS ROLE** : Required Qualifications + 0-1 year of client and/or service experience. + You can work overtime hours during peak seasons. A college degree is great but not required. What's more important is having the skills… more
- Cardinal Health (Atlanta, GA)
- …information or new information to be added to the database + Receive inbound calls from patients, healthcare provider offices, SPs, and customers, striving ... for one-call resolution **Qualifications:** + 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred + Previous Hub or Patient Support Service experience preferred + High School diploma or equivalent… more
- PenFed Credit Union (Augusta, GA)
- …systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business. ... + Provide support to other branches to include working weekends and/or extended hours as required to operate the business. + Support additional PenFed initiatives to support needs of members, and business. + If Notary Public, will be responsible for providing… more
- Arrow Exterminators, Inc. (Woodstock, GA)
- …referrals + Provide administration and phone support to service centers for their inbound calls + Schedule services, managing payment data, escalate and resolve ... customer grievances + Contribute toward departmental and team objectives and goals + Maintain timesheets within company policy + Complete sales and activity reports as requested by your manager + Attend and complete training and meetings as required + Perform… more
- Conduent (GA)
- …values your success. **What You'll Do:** + Efficiently manage a high volume of inbound calls in a fast-paced environment. + Listen actively to understand ... customer needs and offer clear, accurate information. + Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. + Assist cardholders with inquiries regarding transactions and account statuses. +… more
- Robert Half Office Team (Brunswick, GA)
- …and a commitment to providing high-quality service. Responsibilities: * Answer and manage inbound calls using a multi-line phone system, ensuring courteous and ... efficient communication. * Operate and maintain a switchboard system. * Provide administrative support as needed, including maintaining records. * Utilize tools such as Avaya systems to streamline phone operations. * Maintain a detail-oriented demeanor and… more
- Mass Markets (Savannah, GA)
- …a positive and enthusiastic outlook to work each day. Key Responsibilities: + Manage inbound calls , chats, and emails with professionalism and empathy + Resolve ... product, process, and basic technical inquiries while aiming forfirst-contact resolution + Identify customer needs and offerrelevant product or service solutions + Research, troubleshoot, and collaborate with internal teams to resolve issues + Document… more
- Mass Markets (Savannah, GA)
- …+ Lead and manage a team of 15-25 entry-level customer service agents handling inbound calls . + Coach and develop team members on service standards, processes, ... and best practices. + Monitor and improve performance metrics, KPIs, and productivity benchmarks. + Foster a culture of accountability, continuous improvement, and excellence. + Oversee workforce management, including scheduling and goal setting. + Develop… more
- Mass Markets (Savannah, GA)
- …pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Make outbound and receive inbound calls in a professional and courteous manner + Educate ... customers on products and services, identifying upsell opportunities + Understand customer needs and recommend tailored solutions + Use internal systems to manage accounts and process orders accurately + Research and resolve customer issues, coordinating with… more
- Mass Markets (GA)
- …and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Answer inbound calls and respond to customer inquiries in a professional ... manner. + Resolve customer issues efficiently while maintaining a positive attitude. + Document all interactions accurately in the CRM system. + Follow communication scripts and standard operating procedures. + Escalate complex issues to the appropriate… more