- University of Rochester (Rochester, NY)
- …multiple work-flow protocols. **ESSENTIAL FUNCTIONS** + Answers large volume of inbound inquiries by phone, email and other electronic interfaces. Follows prescribed ... patients, records information and documents problem resolutions. + Answers patient calls using expert knowledge to respond to individual patient needs while… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …provision of enhanced specialty pharmacy services to patients in an inbound /outbound call center environment, including data entry of prescriptions, delivery ... Duties:** + Supervise staff of Patient Care Advocates in inbound /outbound call center + Provide timely reporting, feedback, and...patient orders + Provide customer service coverage for incoming calls and directing incoming calls to appropriate… more
- ARAMARK (Long Island City, NY)
- …accurate and timely transactions and conducting Quality Assurance of inbound /outbound product orders, including Train Provisioning Solution (TPS) services where ... (WIMS) database. + Conduct Quality Assurance (QA) verification audits for both inbound and outbound orders, in the commissary (including cooler/freezer), at the… more
- DoorDash (New York, NY)
- …degree required + Business Development and/or Partnerships experience leading weekly calls with key stakeholders, determining the needs and wants of merchants, ... candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout- inbound ) from August 21, 2023, through… more
- NoGood (New York, NY)
- …demos, and turning leads into long-term partnerships. Your job is to turn inbound momentum into revenue, and layer in a targeted outbound motion that opens ... into dollars and crush quota: Prioritize, sequence, and forecast inbound with rigor; build a precise outbound program for...our ATS- Workable- to help us schedule initial screening calls . Job seeking is hard- we're sorry that scammers… more
- Molina Healthcare (NY)
- …to maintain and increase member/provider relationships and engagement. * Handles escalated calls on behalf of management. * Provides excellent customer service for ... provider services and member retention. * Responds to incoming calls from providers on a variety of issues of...based on business needs * Assist other retention or inbound functions as dictated by service level requirements *… more
- City of New York (New York, NY)
- …courteous and efficient Call Center; review and monitor Customer Service Representatives calls (live and recorded) to ensure the accurate communication of DEP ... policies and procedures for quality assurance and coaching purposes; answer calls directly and via staff escalation to resolve all customer water and sewer related… more
- DePaula Chevrolet, Inc (Albany, NY)
- …Required hours are Monday-Thursday, 8am-5pm, with rotating Friday/Saturdays. NO PHONE CALLS PLEASE Responsibilities: + Handle all inbound phone appointments ... and inquiries + Make outbound calls to inform customers of vehicle upgrade options + Work with internet leads to set a proper appointment + Follow-up with customers to improve customer experience Requirements: + Excellent verbal and written communication… more
- Vontier (Albany, NY)
- …key activities/updates and sales forecasts. + Source new and existing sales opportunities thru inbound lead follow up and outbound cold calls and working closely ... with distribution partners. + Perform effective online and in-person demos to prospects. + Communicate regularly with key stakeholders, both internally and externally. + Collaborate with marketing to develop sales tools and marketing materials in collaboration… more
- Bank of America (Utica, NY)
- …**Job Description:** This job is responsible for resolving routine client requests through calls , chats, or emails in an inbound contact center environment. Key ... upon work schedule + Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays + Communicates… more