- HSBC (Buffalo, NY)
- …planet we all share. A US Contact Center Premier Specialist is trained to handle inbound calls from existing and new to bank clients, internal and external ... customers across multiple products, propositions and countries. As our US Contact Center Premier Specialist,you will: + Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible +… more
- Robert Half Accountemps (Rochester, NY)
- …degree preferred. * Familiarity with call center operations and ability to handle inbound calls efficiently. * Proficiency in Microsoft Word, Excel, and Access. ... * Strong analytical and research skills, with attention to detail and accuracy. * Ability to work effectively in a fast-paced environment while managing multiple priorities. * Knowledge of regulatory practices and compliance standards. * Excellent… more
- Woodford Bros., Inc (Apulia Station, NY)
- …and on time. Customer Care Responsibilities (When Not at Events): + Answer inbound calls and assist customers with scheduling in-home sales appointments + ... Deliver outstanding customer service over the phone. + Accurately enter customer information into company systems + Communicate clearly with internal teams to ensure smooth scheduling and follow-up + Support daily office operations as part of the Customer Care… more
- Rapid Response (Syracuse, NY)
- …your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from ... our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the… more
- ClearOne Advantange (NY)
- …Financial statements and credit reports to determine eligibility of clients + Receiving inbound calls and applications from potential clients through a variety ... of marketing resources + Assisting customers by gathering information on their financial situation and presenting possible solutions, including enrollment into our program + Provide customers with accurate information regarding their financial analysis +… more
- iPostal1 (Montebello, NY)
- …will be a two-week, paid training which starts on Day 1. Responsibilities: + Answer inbound calls from mail center owners in a prompt and professional manner + ... Provide guidance in a positive, conversational, and solution-oriented tone to foster strong relationships + Build trust and sustainable partnerships through open and effective communication + Resolve service concerns by identifying the issue, explaining the… more
- Teledyne (Chestnut Ridge, NY)
- …with the customer support box for new purchase orders throughout the day + Answers inbound calls on published sales phone line and assist or route customers to ... the appropriate salesman or department + Communicate and interface with other departments to expedite shipments and resolve customer issues. + Resolve customer complaints and/or issues in a proactive and timely manner, raising critical issues to management… more
- Highmark Health (Albany, NY)
- …inaccuracies. Bring trends to the attention of management. + Assist with handling inbound calls and strive to resolve customer concerns received via telephone ... or written communication. + Work independently of support, frequently utilizing resources to resolve customer inquiries. + Collaborate with Clinical Strategy, Sales/Client Management and other areas across the enterprise to respond to client questions and… more
- iPostal1 (Montebello, NY)
- …will be a two-week, paid training which starts on Day 1. Responsibilities: Answer inbound calls from customers in a prompt and professional manner Identify the ... type of assistance needed Ascertain level of assistance needed to resolve inquiry and escalate when appropriate Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients Manage customer… more
- Broadview FCU (Albany, NY)
- …resourcefulness, and a thorough understanding of internal policies and procedures. + Manage inbound calls , chats, and / or emails related to account information, ... transactions, digital banking, and financial products. + Proactively educate members on Broadview's products, services, and digital tools, identifying opportunities to enhance financial wellness and deepen relationships. + Maintain a thorough understanding of… more