- Mass Markets (Killeen, TX)
- …a positive and enthusiastic outlook to work each day. Key Responsibilities: + Handle inbound and outbound calls with professionalism and courtesy + Use training ... and resources to confidently answer questions and recommend services + Understand customer needs and provide effective solutions + Research and resolve issues by collaborating with internal teams + Manage customer accounts using our systems and tools +… more
- Comcast (Dallas, TX)
- …: Provide exceptional service by addressing inquiries, transitioning support calls into sales opportunities, and creating positive, lasting customer relationships. ... + **Product & Process Knowledge** : Educate customers on products and services using available tools, while adhering to established sales processes to ensure consistency and quality. + **Professionalism & Integrity** : Maintain a respectful, friendly, and… more
- Sharecare (Austin, TX)
- …**Essential Job Functions:** Participating in the following types of telephonic calls : + Engagement ( inbound and outbound)- contacting eligible participants ... of the program offering and enroll them in the program + Coaching ( inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate… more
- HUB International (Irving, TX)
- …Purpose)** This role requires an individual who is responsible for accurately handling inbound and outbound business calls , along with related mortgage insurance ... positive rapport with borrowers/clients. + Responsible for completing outbound telephone calls to insurance companies in order to retrieve documentation or validate… more
- CVS Health (Austin, TX)
- …following agreed-upon approval & denial management processes. - Performs and handles inbound and outbound phone calls with technicians, prior authorization team ... other Windows based computer applications. * Ability to receive phone calls from prior authorization pharmacy technicians and/or providers for clinical information.… more
- Nelnet (Brownsville, TX)
- …credit reporting. **JOB RESPONSIBILITIES:** + Interact with customers on their accounts, including inbound and outbound phone calls , email, chat and text as ... related to resolving customer needs by displaying ownership and deescalating calls /contacts + Research to provide customer inquiries with resolutions in accordance… more
- Kemper (Beaumont, TX)
- …and our community while attending to their insurance needs + Engages customer via inbound and outbound telephone calls to assess insurance needs and rating ... variables. + Completes sale of policy by collecting down payment and uploading policy. + Performs cross selling on other services offered by the company (property insurance, commercial insurance, etc.) + Maintains records on customers including information… more
- USAA (San Antonio, TX)
- …you'll do:** + Facilitate the Property & Casualty member experience by handling ** inbound ** and **outbound** phone calls , emails, or other contacts from members. ... + Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for… more
- Citigroup (San Antonio, TX)
- …responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer ... (KYC) and Anti-Money Laundering (AML) procedures for Citi's Investment and/or Banking clients. Position is responsible for providing best in class service on Banking and/or Investment inquiries, and ensuring risk is prudently managed. **Responsibilities:** +… more
- Capital One (Plano, TX)
- …resolve concerns + Ensure compliance to Capital One policies and procedures + Inbound and outbound escalation calls from customers, dealers, lenders and/or the ... state with the intention of resolving title issues and driving lien perfection + Provide exceptional service to our Auto Loan Customers in a prompt and professional manner on the phone + Identify trends and training needs to improve the customer experience +… more