- Savers | Value Village (El Paso, TX)
- …shooting questions or inquiries for the stores. + Receives and responds to inbound calls , emails, and social media messages, accurately notates details. + ... This position will serve as the initial point of contact for customer escalated calls , emails, and social media messages during normal hours of operation, to include… more
- Sharecare (Austin, TX)
- …Manager, the Program Engagement Representative has the primary responsibility of making outbound calls and receiving inbound calls to enroll and schedule ... members in the telephonic lifestyle management or clinical coaching. Additionally, Engagement Specialists will explain platform features and services available to members based on their employer-sponsored health program. Provides assistance to the program team… more
- Cardinal Health (Austin, TX)
- …to patients who need them-faster.** **_Responsibilities_** + First point of contact on inbound calls and determines needs and handles accordingly. + Creates and ... interaction using the appropriate database for the inquiry. + Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls , outbound calls , email, and web chat services, as ... well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to… more
- Graybar (Dallas, TX)
- …customer issues + Take an active role in selling Graybar goods and services on inbound calls + Provide support on product selection and application + Coordinate ... experience is top notch in quality + Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on… more
- Mass Markets (Killeen, TX)
- …payment terms with empathy, tact, and professionalism + Make outbound and receive inbound calls + Follow all required scripts, policies, and procedures + ... Respond effectively to common challenges to collection calls while discussing means of resolving open accounts + Meet monthly goals and perform other assigned duties… more
- DriveTime (Fort Worth, TX)
- …owed + Maintain schedule adherence and availability expectations ensuring we answer all inbound calls in a timely manner + Handle customer complaint claims ... resulting from repossession activity through customer calls , research, and appropriate vendor communication + Professionally communicate accurate information to… more
- SolomonEdwards (Austin, TX)
- …in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data ... entry and validation tasks. - Handle routine calls , emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with… more
- Chartway Federal Credit Union (Houston, TX)
- …the channels assigned performance objectives. Responsible and Accountable for: + Taking inbound calls from members and non-members for general servicing ... Maintain Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment + Communicate using extraordinary soft skills during… more
- Bath Planet (San Antonio, TX)
- …appointments * Hire, train and manage team of 18 Call Center Representatives * Answer inbound calls and make outbound calls * Customer Service * Manage ... sales reps schedules * Achieve weekly and monthly quotas Qualifications: * Must have prior experience as a Call Center Manager * Exemplary customer service skills * Proficiency with technology and phone skills * High level of organizational skills and ability… more