- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls , outbound calls , email, and web chat services, as ... well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to… more
- Owens & Minor (Houston, TX)
- …+ Act as first point of contact to patients arriving in person. + Answer inbound calls from customers on a multi-line phone system; provide information to new ... receivables, and submit to the lock box. + Perform outbound customer satisfaction calls to patients and referrals. + May conduct downloads of recording devices such… more
- Graybar (Dallas, TX)
- …customer issues + Take an active role in selling Graybar goods and services on inbound calls + Provide support on product selection and application + Coordinate ... experience is top notch in quality + Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on… more
- Mass Markets (Killeen, TX)
- …payment terms with empathy, tact, and professionalism + Make outbound and receive inbound calls + Follow all required scripts, policies, and procedures + ... Respond effectively to common challenges to collection calls while discussing means of resolving open accounts + Meet monthly goals and perform other assigned duties… more
- DriveTime (Fort Worth, TX)
- …owed + Maintain schedule adherence and availability expectations ensuring we answer all inbound calls in a timely manner + Handle customer complaint claims ... resulting from repossession activity through customer calls , research, and appropriate vendor communication + Professionally communicate accurate information to… more
- SolomonEdwards (Austin, TX)
- …in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data ... entry and validation tasks. - Handle routine calls , emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with… more
- Chartway Federal Credit Union (Houston, TX)
- …the channels assigned performance objectives. Responsible and Accountable for: + Taking inbound calls from members and non-members for general servicing ... Maintain Member Solutions Center service levels by handling a high volume of calls in a fast-paced environment + Communicate using extraordinary soft skills during… more
- Bath Planet (San Antonio, TX)
- …appointments * Hire, train and manage team of 18 Call Center Representatives * Answer inbound calls and make outbound calls * Customer Service * Manage ... sales reps schedules * Achieve weekly and monthly quotas Qualifications: * Must have prior experience as a Call Center Manager * Exemplary customer service skills * Proficiency with technology and phone skills * High level of organizational skills and ability… more
- Sedgwick (Houston, TX)
- …time (for Production)** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Answers approximately 40 inbound calls per day in a professional and timely manner. ... trust and reinforces our client's brand values. + Responds to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate… more
- Mass Markets (Dallas, TX)
- …team and grow with us! We are now hiring Call Center Representatives to answer inbound calls and support customers through the sales process. Learn the latest ... CENTER REPRESENTATIVE ? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When… more