- The Albany Auto Group (Miami, FL)
- …utilizing both phone and internet strategies. A strong background in both customer service /telecommunications is desired. Requirements 1 year minimum of BDC ... person and on the phone Leadership instincts Possess great customer service skills Ability to multi task...inbound calls Confirm appointments and re-schedule missed appointments Purify and update customer changes in database. Bi-lingual a… more
- Robert Half Finance & Accounting (Miami, FL)
- …sales, direct sales, and inbound /outbound sales strategies. * Familiarity with customer service platforms like Zendesk and JIRA. * Strong analytical skills ... Number of incoming tickets and outstanding unresolved cases. + Agent Utilization & Productivity: Tickets solved per representative, adherence...3 years of experience in a sales support or customer service role. * Proficiency in inside… more
- Cardinal Health (Tallahassee, FL)
- …any hours 8am EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service ... through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services… more
- USAA (Tampa, FL)
- …and impactful. **The Opportunity** **It is all about learning and growing.** Our Licensed Insurance Customer Service role may be a new career for you. There's a ... We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework,… more
- Cardinal Health (Tallahassee, FL)
- …in volume, there are times throughout the year where overtime is mandated. **_What Customer Service Operations contributes to Cardinal Health_** Customer ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end ... **SHIFT HOURS:** **9:30AM-6:00PM EST** Responsible for routine/basic inbound call, outbound call, email, and web chat...0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other… more
- University of Miami (Miami, FL)
- …+ Completes weekly scorecards for all team members. + Monitors, listens, and evaluates inbound customer calls and emails. + Holds one-on-one meetings with staff ... fairness in scoring methodologies and training opportunities.* Monitors, listens and evaluates inbound customer calls and email; holds weekly one-on-one meetings… more
- Teleperformance USA (FL)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... and concerns.** + **Handle and carefully respond to all inbound and outbound customer inquiries** + **Provide...and outbound customer inquiries** + **Provide excellent customer service through active listening** + **Work… more
- Insight Global (Hollywood, FL)
- …contact center platforms. He/She will be a key player in automating customer service interactions, driving efficiency, and enhancing the overall ... related * 3-5 years of experience in contact center IT development: o inbound /outbound call routing, IVR, omni-channel concepts, and agent desktop applications *… more
- AssistRx (Maitland, FL)
- …+ Other skills required: + Previous work experience in Medical Reimbursement or Customer Service . + Submitting billing data to appropriate insurance providers + ... questions and inquiries from the prescriber, patient, and field agent by territory. + Identifies applicable programs and facilitates...absent; Arrives at meetings and appointments on time. + Customer Service - Manages difficult or emotional… more