- TEKsystems (Moorpark, CA)
- …contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a ... Description Key Responsibilities Handle 15-25 inbound calls daily from brokers and settlement agents....with brokers and the closing team to find solutions. Customer Service : Provide exceptional customer … more
- PennyMac (Pasadena, CA)
- … calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests + ... of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Customer ... Customer Experience Specialist is an entry level customer service role, operating in a call… more
- PennyMac (Moorpark, CA)
- …Day Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team. Taking care of our customers is at the core ... is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production...of every decision we make. Customer Service Representatives (CSRs) answer … more
- PennyMac (Pasadena, CA)
- …clear, ethical guidance. You will be provided a steady flow of high-quality, warm inbound leads primarily from our existing Pennymac customer base with no cold ... (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of… more
- Carrington (Anaheim, CA)
- …situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. ... of accounts. Incumbents are able to perform collections and customer service activities and may still be...activities and may still be learning the more complex mortgage concepts and call types. The pay for this… more
- Carrington (Orange, CA)
- …situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. ... moderate complexity. Incumbents are able to perform collections and customer service activities and may still be...activities and may still be learning the more complex mortgage concepts and call types. The target pay for… more
- SolomonEdwards (Sacramento, CA)
- …is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You ... About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full- service professional services firm offering financial, operational, and...- Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound … more
- PennyMac (Moorpark, CA)
- …outcomes, with a focus on building mutually beneficial relationships + Customer Service (Proficient): Proven ability to deliver consistently high-quality, ... next steps + Assist in cross department call overflow and addressing customer inquiries + Provide comprehensive service , resolution, and detailed documentation… more
- PennyMac (Moorpark, CA)
- …Basic proficiency in negotiation techniques to achieve mutually beneficial outcomes. + Customer Service : Demonstrated ability to provide effective and ... next steps + Assist in cross department call overflow and addressing customer inquiries + Provide comprehensive service , resolution, and detailed documentation… more