- Capital One (Plano, TX)
- …Understands proper problem resolution and refers servicing issues to the appropriate servicing call center or support associate. + Holds accountability for the ... II (VBB II) is responsible for daily operations, execution and support of inbound / outbound phone-based retention and sales effort occurring within a phone based… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Killeen, TX)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Centene Corporation (Austin, TX)
- …of auditing all member, prospective member and agent interactions with the call center staff. + Conducts weekly production evaluations for assigned ... for assigned agents and sales leadership. + Audit all inbound and outbound communications with members, prospective...**Candidate Experience:** Required 2+ years of experience in a call center Required Other knowledge of customer… more
- DriveTime (Fort Worth, TX)
- …quality of their loan while meeting or exceeding production goals. + Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 ... adapt to any and all changes in processes, scripts, call flow, etc. + Must practice strict discretion when...phone-based sales, customer service or customer relations + Contact center experience in the financial services industry preferred +… more
- Bank of America (Fort Worth, TX)
- …of call resolution - Focus on client satisfaction **Desired Qualifications:** - Call center experience is preferred but not required - Previous Brokerage ... assists clients with their servicing and trading needs through inbound and outbound phone interactions. The Investment...- Must be flexible to work assigned shift within center hours of operation - Strong desire for point… more
- Woodforest National Bank (The Woodlands, TX)
- …Minimum Qualifications/Experience: . 1 year of data entry, online support, or call center experience (banking preferred) or Woodforest experience required. ... . 0% - Negligible amount of travel expected. Working Conditions: . Professional call center environment with extensive use of telephone and personal computer.… more
- Sunnova Energy International Inc. (Houston, TX)
- …shifts. Preferred Qualifications + A Bachelor's Degree is preferred. + Previous call center experience preferred. + Bi-lingual (English and Spanish) preferred. ... individual production position and reports directly to a Contact Center Supervisor. The workday as a TSS may be...as a TSS may be segmented into several duties: inbound / outbound phone production, TSS agent mentoring and… more
- UGI Corporation (Conroe, TX)
- …manner. Key Characteristics: + Strong phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer ... modifications to account information, and handling of customer complaints in a contact center environment. This role will follow up on customer cases utilizing our… more
- Concentrix (Austin, TX)
- …presentations + Build and demonstrate Genesys capabilities including Architect flows for inbound call , email, web messaging and other digital channels, ACD ... will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for… more